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Breakfast with the Chiefs 

Michael Guerriere

Annual Review of IM/IT in Healthcare: The Unvarnished Version


Columns 

Canadian Health Services Research Foundation

Performance Reporting to Help Organizations Promote Quality Improvement

Columns 

Kate Rexe, Steeve Vigneault and Jennifer Thornhill

Public Reporting: One Piece of the Quality Improvement Puzzle

Case Studies 

Edward Etchells, Cynthia Bailey, Ron Biason, Susan DeSousa, Laurie Fowler, Karen Johnson, Catherine Morash and Catherine O'Neill

Human Factors in Action: Getting "Pumped" at a Nursing Usability Laboratory


Breakfast with the Chiefs 

Glenda Yeates and Graham Scott

CIHI: What's New? What's Coming?