Conferences and Education


Essentials of Healthcare Organization Change Management

April 21 - 28, 2015
Online, Canada

April 21 & 28, 2015: 12:00 - 1:30 PM ET
Instructor: Norm Archer, Special Advisor, McMaster eBusiness Research Center( MeRC), McMaster University

In this presentation, we first introduce the problems that arise due to resistance to change in a healthcare organization. Then a distinction is drawn between organizational and individual change. Some relevant change management models are introduced, including where these are likely to be useful in countering individual and organizational resistance to change. The benefits of change management approaches that can be used in parallel with project management as a transition occurs from the “as-is” situation to the “to-be” organization are presented in detail, followed by a brief discussion of how to organize a change management team and make it work effectively as the organizational transition takes place.

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Canadian Conference on Physician Leadership: Thriving in Complexity: Physicians Enabling Transformational Change

April 24 - 25, 2015
Vancouver, BC, Canada

Canadian Conference on Physician Leadership

Thriving in Complexity: Physicians Enabling Transformational Change

April 24-25, 2015

Sheraton Wall Centre Vancouver, British Columbia 

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2nd Annual Activity Based Funding Conference

April 29 - 30, 2015
Renaissance Downtown Toronto, Toronto, ON

An exploration of risks, benefits and experiences of activity-based funding from Canada and around the world.


Practical Implementation At The Health Care Facility Level
Data Collection - Ensuring & Improving Clinical Data Quality
Using Data To Inform & Improve Decision Making
Funding Initiatives For Quality Care Improvement
Potential Risks of ABF Implementation
Provincial Perspective
International System Review & Innovation


Erik Hellsten, Health Quality Ontario, ON
Michael Stewart, Ministry of Health and Long Term Care, ON
Les Vertesi, former Executive Director of the BC Health Services Purchasing Organization, BC
Peter Fenwick, Alberta Health Services, AB
Kevin Osiowy, Alberta Health Services, AB
Nizar Ghali, Ministère de la Santé et des Services Sociaux (MSSS), QC
Colin McCrow, Department of Health, Queensland, Australia
Karen Palmer, Simon Fraser University, BC
Pamela Baxter, McMaster University, ON

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An Approach to Clinical Practice Variations in Care: ACS-NSQIP

April 29, 2015
Webinar, Webinar

The National Surgical Quality Improvement Program (NSQIP): Originally developed by the United States Department of Veterans Affairs, NSQIP is offered through the American College of Surgeons (ACS) across North America and internationally. ACS-NSQIP is the first validated, risk-adjusted, outcomes-based program to measure and improve the quality of surgical care. This program is used to evaluate patient outcomes and quality indicators, with the objective to make valid, informed data comparisons, and set targets for improvement.

Due to the success and impact of NSQIP in the United States, select Canadian regions and Health Quality Ontario (HQO) has established NSQIP-ON, a long-term goal to see ACS-NSQIP utilized in all hospitals in Ontario. Join us for a dynamic webinar as we learn from experts who have already implemented this improvement program in Ontario and understand the value of participating in data driven QI programs. Discover what it can do for Canadian organizations and how to get involved.

Call Objectives:

  • Review an example of a data-driven QI program in surgery: ACS-NSQIP
  • Outline how ACS-NSQIP is helping to improve the quality of surgical care at University Health Network (UHN) in Toronto
  • Demonstrate how ACS-NSQIP links to the Quality Strategy in Ontario
  • Highlight opportunities in the Canadian context


Dr. Tim Jackson, Co-Chair, NSQIP-On Steering Committee, General Surgeon, University Health Network

Lee Fairclough (or representative), Co-Chair, NSQIP-ON Steering Committee, VP, Quality Improvement, Health Quality Ontario



Stephen Samis, Vice-President, Programs, CFHI 

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64th Annual Refresher Course For Family Physicians

April 29, 2015 to May 1, 2015
The Ottawa Conference and Event Centre, Ottawa, Canada

This 3-day comprehensive course is designed to provide family physicians and other healthcare providers with relevant and recent information about approaches to the diagnosis and management of conditions across the breadth of family medicine in both rural and urban settings. Each day consists of a combination of lectures and workshops designed specifically for family physicians and health-care providers which allows course attendees to customize their learning experience.

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2nd Annual National Patient Relations Conference

April 30, 2015 to May 1, 2015
Sheraton Hotel, Toronto, ON

Following the huge success of the inaugural Canadian Patient Relations Conference, we are delighted to bring you the 2nd Annual event due to take place in Ottawa on April 30th - May 1st, 2015.

This year also marks an impressive milestone for the Ontario Patient Relations Association who will be celebrating their 25 Year Anniversary at the event.

Come and join us at what is set to be a fantastic 2 days focusing on patient centered care, patient centered risk management and patient centered complaints resolution. The case study driven agenda will showcase practical best practice methodologies for really hearing the patient voice, managing grievances and concerns and transforming the patient experience.



  • Transforming the Patient Experience: From Complaint To Quality Improvement - Closing The Loop
  • PATIENT STORY Empowering Patients And Mediators To Become Solution Focussed: Are You Willing To Help Me?
  • Managing the Disclosure Process
  • INTERACTIVE SESSION Guiding the Clinician Conversation
  • PANEL DISCUSSION Best Practice For Resolving Complaints in a Responsive, Timely, and Fair Manner
  • It Takes More than Patience: Managing the Tough Cases
  • Engaging Leadership and Clinical Teams in Concerns Resolution
  • Complaints Management for Marginalized / Specific Patient Groups
  • Data Collection Tools and Analysis: Informing Quality Improvements and Benchmarking


  • Helping Clients Living with a Mental Illness Resolve Concerns
  • Mediation Training


  • Dr. Katie Neuendorf, Center for Excellence in Healthcare Communication, Cleveland Clinic, OH, USA
  • Mary MacKillop, Director, Patient Care Quality Offices, Provincial Health Services Authority and BC Emergency Health Services, BC
  • Hugh Macleod, CEO, CPSI
  • John Morris, National Leader-Health Law, Borden Ladner Gervais LLP
  • Pat Brooks, Patient Concerns Officer and Executive Director, Patient Relations Dept., Alberta Health, AB

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Better Healthcare Through Community & Stakeholder Engagement

April 30, 2015
Webinar, Webinar

As recent research from the Conference Board has shown, the long-term viability of Canada’s health system is in jeopardy. And as the struggle to fairly distribute resources continues, many healthcare organizations are looking to the public for their input. Various terminology is used to describe similar approaches including: community engagement, stakeholder engagement, or collaborative stakeholder engagement. The common denominator is that siloed decision-making is often ineffective in allocation of public resources and is increasingly discouraged. There is momentum for this type of collaboration in many jurisdictions, but does it work? What are the implications of community engagement for individuals, healthcare organizations, and the overall health of Canadians?

Join us for this special live webinar that will shed light on how effective community engagement for healthcare can be. Drawing on his many years of experience leading healthcare community engagement projects in British Columbia, Paul Gallant will focus on the effective process used and lessons learned from the perspective of all stakeholders, including:

  • the general public;
  • health care providers including physicians, allied health and family caregivers;
  • municipal, provincial and health authority decision-makers;
  • non-profit associations

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Contacts of save $100 off of the registration fee for each of these sessions! These special rates will not be available through our website, so if you would like to take advantage, please contact Joel Elliott quote your special campaign code ECLONGWOOD1! 

Innovations in Healthcare Process Improvement

May 5 - 6, 2015
InterContinental Yorkville, Toronto, ON

Are you looking to achieve process improvement in your healthcare setting? Do you know why some of your peers are successful with process improvement, while others are not?

Join us at The Canadian Institute’s Innovations in Healthcare Process Improvement Conference (May 5-6, 2015 in Toronto). Gain insight into successful strategies from your peers and learn from specific case studies which will be of significant benefit to anyone planning a process improvement initiative or solidifying the gains of an existing one.

As a special offer for Longwoods subscribers, register today and pay only $1895 (save $100)*

Here are the top 5 reasons to attend the conference:

1.       Learn from case studies on key improvement areas: The Hospital for Sick Children, Kingston General Hospital, Mackenzie Health and North York General Hospitals

2.       Gain essential insights on improving critical areas of patient flow

3.       Take part in three keynote panel sessions featuring top healthcare executives who will discuss Lean principles, achieving sustainability, and what the future state of efficient, high quality, patient-centred care should look like

4.       Hear how Saskatchewan is taking a ‘citizens first’ approach by aggressively expanding their Lean program beyond their Health Ministry to encompass their entire public service

5.       Benefit from the latest process improvement strategies being developed by the NHS in the U.K. in accordance with their “Five Year Forward View” and hear about an award-winning innovative initiative called “The Hub” developed by the Isle of Wight NHS Trust

View the full agenda and learn how you can take your organization to the next level.

To learn more and/or to register, please call 1-877-927-7936 or email Please quote priority service code 289CX05 to secure this special offer.

*Current rate to register for the event is $1995

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Medical Tourism: An Opportunity for Canada?

May 5, 2015
Webinar, Webinar

It is estimated that 11 million people worldwide have travelled or are planning to travel abroad to seek medical care, and that number is increasing. ‘Medical Tourism’, as it has come to be known, has surged in recent years, and is believed to be growing at a pace of 15 to 25 per cent annually. Countries that are promoting medical tourism regard it as a means to develop their economies, earn foreign currencies and improve their own health care facilities. Canada, however, has been reticent to promote itself as a medical tourism destination. At present, more Canadians travel abroad for medical treatment (spending $447 million in 2013) than foreign visitors who come to Canada for health care (earning us $150 million the same year).

So should Canada jump on this growing trend? We will not know unless we experiment. Cautious and careful experimentation with medical tourism in Canada can allow us to learn whether it creates a plus or becomes a minus for our public health system -- and adjust our public policies accordingly.

Join Ronald Labonté, co-author of a new research report for The Conference Board of Canada's Canadian Alliance for Sustainable Health Care, for a discussion about the potential, and the risks, of medical tourism in Canada. Ronald will discuss whether our health system can do so without compromising access for Canadians, and if we can generate substantial revenues for cross-subsidization of public health without creating burdensome administrative costs.

Interested in more detail on the potential of Medical Tourism? Check out our report - Should Canada's Hospitals Open Their Doors to Medical Tourists?

Webinar Highlights

  • Other topics that will be addressed in this 60-minute webinar include:
  • The state of medical tourism in Canada and around the world
  • Assessment of risks that medical tourism could pose to Canadian Medicare
  • A set of guiding principles for medical tourism in Canada


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Contacts of save $100 off of the registration fee for each of these sessions! These special rates will not be available through our website, so if you would like to take advantage, please contact Joel Elliott quote your special campaign code ECLONGWOOD1!  

Hospital Operations Under HSFR: Optimizing People, Process, and Technology Across the Organization

May 7, 2015
Webcast, Webcast

Health System Funding Reform is a positive step forward for health care, driving us towards a more accountable and empowered mode of operation. Underlying this approach is the need to adopt a longer term view of planning, informed by real-time, accurate data on all aspects of a hospital’s operations.

In the context of HSFR, the most successful hospitals invest in making their operations more efficient and productive, to optimize their output. These investments, often, are not directly related to patient care: they’re not in imaging equipment, or surgery robotics. And yet, they’re critical to supporting key elements of leading practices that drive excellent quality and cost effective care.

Engaged employees are directly linked to better quality care – and to a more efficient, effective operation

Studies show that engaged and empowered employees have a measurable, positive impact on the quality of care delivered. Operationally, your staff also represents one of your largest expenses. Yet the tools and data that enable hospitals to more effectively manage this strategic asset are not as widespread as one might hope. Many hospitals still struggle with issues like:

  • Workforce data managed in silos, making it difficult to access and analyze data across the organization;
  • Inefficient, error prone manual or semi-automated labour processes that unnecessarily increase or muddy the understanding of opportunities to improve efficiencies and effectiveness;
  • Fragmented and arduous processes, perceived or real inequities, and “rearview” perspectives that have a significant impact on managers’ and employees’ enjoyment of their work.

Patient Services, Finance and HR often feel the same pain points in different ways – but they’re linked across the organization. This makes a compelling case for gaining insights on the workforce and time management processes, tools and technologies that can help bridge the gaps across these key functions.


One way to achieve success under HSFR is to integrate and optimize people, process, and technology across a hospital. Enabling technologies drive employee engagement. How? They allow automation of burdensome, repetitive and error-prone processes, and enable transparency through self-service tools that also ensure real-time, accurate data to feed planning, scheduling, budgeting, and decision-making.

Join three hospital executives representing Patient Services, Finance and HR as they share their experiences with the deployment of workforce management technology, and discuss the benefits of making workforce management a higher priority in hospitals across Ontario. They will be joined by the General Manager of Studer Group Canada, who will provide some context on the measurable, positive impact of employee engagement on the quality of care.

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This page lists quality conferences and events that relate to research, policy and best practices for leaders in research, education, management, practice and policy in healthcare. To post your conference, click "Post a Conference" above.

A more comprehensive conference/education service is available: A Longwoods™ knowledge partner works in collaboration with Longwoods™ Publishing to: disseminate pre-conference reading material; advance the conference agenda; publish proceedings or related material on the Longwoods™ website, otherwise; share new ideas, policies or best practices with leaders in healthcare management, practice, education and research. Contact




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