A user-friendly tool is key in facilitating incident reporting. In 2001, University Health Network (UHN) implemented an electronic incident-reporting tool. Recently, the organization dedicated resources to upgrade the system with phase one of the new system, released in December 2006. Qualitative comments have been positive and implementation went as planned, with no technical problems reported. Planning for the second phase of improvements is now under way. The following article describes UHN's experience with developing the electronic incident-reporting system.