Vol. 17, No. 2, 2017 | Experience of Care as a Critical Component of Health System Performance Measurement: Recommendations for Moving Forward

 

Introduction

Shaping the Future of Patient Experience Measurement in Canadian Healthcare

Jason M. Sutherland

 

Invited Essay

Experience of Care as a Critical Component of Health System Performance Measurement: Recommendations for Moving Forward        

Kerry Kuluski, Michelle L.A. Nelson, C. Shawn Tracy, Carole Ann Alloway, Charles Shorrock, Sara Shearkhani and Ross E.G. Upshur

 

Commentary

Measuring Patient Experiences: Is It Meaningful and Actionable?    

Sabrina T. Wong, Sharon Johnston, Fred Burge, Kim McGrail and William Hogg

 

Health System Performance Measurement: A UK Perspective    

Jon Glasby

 

Reacting to Patient Experience Results – How Can We Be Proactive?    

Anne Wojtak

 

Engagement-Capable Environments – No Less Challenging than other Large System Changes    

Carole A. Estabrooks

 

More than just Measurement        

Malcolm B. Doupe

 

Experience of Care – Furthering the Patient Experience Agenda        

Jennifer Quaglietta and Karyn Popovich

 

Rethinking Healthcare Performance Evaluation Systems towards the People-Centredness Approach: Their Pathways, their Experience, their Evaluation        

Sabina Nuti, Sabina De Rosis, Manila Bonciani and Anna Maria Murante

 

Putting Performance Measurement Recommendations into Practice: Building on Current Practices    

Rose McCloskey, Pamela Jarrett and Linda Yetman

 

The Authors Respond

From Volumes to Valued Experiences: Measurement and the Challenge before Us        

Kerry Kuluski, Michelle L.A. Nelson, C. Shawn Tracy, Carole Ann Alloway, Charles Shorrock, Sara Shearkhani and Ross E.G. Upshur

 

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