HealthcarePapers 2(1) April 2001 : 44-47.doi:10.12927/hcpap..16929

Taking Responsibility for Closing the Holes

James L. Reinertsen


Healthcare leaders must assume responsibility for closing the "holes" in their organizations. At the organizational level, this means taking personal responsibility for error, making safety an explicit organizational goal and building an organization with the people, resources and courage to achieve the goal. At the process level, it requires removing unnecessary complexity from processes. At the practitioner level, it means changing the design and administration of individual roles, and the way individuals work in teams.



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