ElectronicHealthcare 3(2) September 2004 : 80-86
Computer Telephony

Computer Telephony in Healthcare

H. Jay Biem, Artur Klimaszewski and Florence Chen


The telephone provides an easy-to-use, reliable and cheap computer interface. We review computer telephony applications for patient care, clinical research and medical education. We describe uses at our academic health sciences centre and discuss strengths and weaknesses of this technology. Until more sophisticated interfaces, for example personal digital assistants with wireless Internet access, are commonplace, we believe computer telephony can play a useful role in electronic healthcare.



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