Healthcare Quarterly

Healthcare Quarterly 10(1) January 2007 : 34-42.doi:10.12927/hcq..18647

Emergency Department Patient Satisfaction Survey in Alberta's Capital Health Region

Robert McKim, Sharon Warren, Carmel Montgomery, Joanne Zaborowski, Colleen McKee, Donna Towers and Brian H. Rowe


In 2005, a large Canadian health region conducted an emergency department patient feedback survey to obtain information on patient perceptions of satisfaction with emergency services received. The Capital Health region is one of nine Alberta Health Authorities, located in the central portion of the province, serving a population of 1.6 million people in metropolitan Edmonton and the surrounding area. Analysis reveals significant demographic and acuity differences in perceptions of care and suggests the need to consider patient mix in future satisfaction surveys and to examine improvement strategies targeted at these specific patient groups.



Be the first to comment on this!

Note: Please enter a display name. Your email address will not be publically displayed