Healthcare Quarterly

Healthcare Quarterly 8(2) March 2005 : 67-68.doi:10.12927/hcq.2005.20377

Commentary: Culture Is the Outcome of How People Interact

Robert Smith


Leggat and Dwyer's conclusions suggest that some interesting challenges confront the healthcare system across Canada. Their argument, that the evidence suggests better management is the key for organizational success in hospitals rather than a reliance on changing the culture, should not be surprising, but given what we have experienced, it is a decided call for action.



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