Healthcare Policy

Healthcare Policy 7(3) February 2012 : 85-101.doi:10.12927/hcpol.2013.22750
Research Papers

Canadians’ Views about Health System Performance

Stephen Duckett and Annalise Kempton

Abstract

Objectives and methods: The re-negotiation of the 10-year 2004 First Ministers' Accord provides an opportunity to review medicare's fundamentals. We used the published results from 13 Commonwealth Fund international health surveys to assess Canadians' views of health system performance and compared these to the views of respondents from Australia, the United Kingdom and the United States.

Results: Although a majority of Canadians wish to see fundamental change to their health system, medicare performs relatively well in an international context on key dimensions of access.

Conclusion: Canadians see a need for improvement in the healthcare system, particularly access to prescription medications.

The 2004 First Ministers' Accord on Health Care Renewal set the framework for Canadians' experience of medicare for a decade. It involved a generous financial settlement for the provinces and included actions designed to address the contemporary problems of long waits for a select list of elective procedures and diagnostic imaging examinations. The fiscal and political environment for the 2014 re-negotiations is very different from that of a decade ago. Although the federal government committed during the 2011 election campaign to continue current levels of indexation of the federal transfers to the provinces, the current (Conservative) government is probably less sympathetic to expanding the medicare promise than a Liberal or NDP government would be.

As 2014 approaches, many organizations are advancing their proposals for change. But how much change to medicare do Canadians want? And are Canadians' concerns the same as they were a decade ago?

The Commonwealth Fund has conducted an International Health Policy survey on healthcare systems annually in Australia, Canada, New Zealand, the United Kingdom and the United States since 1998, expanding to France, Germany, Italy, the Netherlands, Norway, Sweden and Switzerland more recently. The surveys initially sampled consumer views, but later surveys also sampled provider views. These surveys present the opportunity to track how Canadians' views have changed on critical issues, such as how much change to their healthcare system is perceived as necessary and dimensions of satisfaction with healthcare.

This paper uses the published results of 13 years of consecutive Commonwealth Fund International Health Policy surveys from 1998 to 2010 ("the surveys") to assess these issues in the Canadian context. It compares Canadians' views with those of respondents from three other countries: Canada's nearest neighbour, the United States of America; the United Kingdom, a country almost the polar opposite of the United States in health system design and funding; and Australia, a country positioned midway between the United States and the United Kingdom in system design.

The health systems of these countries are quite different in levels of health expenditure and the proportion funded from private sources (see Figure 1).


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The United States is an outlier in almost all comparative analyses of health expenditure (Anderson et al. 2003) and the only one of the four countries without universal health coverage. As shown in Figure 1, it has substantially greater spending per capita. Australia and the United Kingdom spend roughly comparable amounts, with Canada spending about 20%–25% more than these two countries. The role of private funding (including private insurance and out-of-pocket payments) is significantly different across the four countries. Just over half (54%) of healthcare funding in the United States comes from private sources, in contrast to just under one-third in Canada (30%) and Australia (32%) and under one-fifth in the United Kingdom (18%). Public sector spending per capita is more consistent across countries (Canada's expenditure is 5% greater than that of the United Kingdom and 20% greater than Australia's).

The scope of public financing also differs among the four countries. In Canada, medicare provides universal coverage, free at point of service, for hospital and physician services ("insured services" under the Canada Health Act). Other health services (including pharmaceuticals) have variable coverage across the country, with different groups being subsidized for different services in different provinces. Australia has universal coverage for physician and hospital services as well as pharmaceuticals, although there are mandated co-payments for pharmaceuticals and physician fees are not regulated, so patients may face out-of-pocket costs for these services. In contrast to Canada and Australia, which have health systems based on fee-for-service for physician services, the United Kingdom has a national health service that incorporates a somewhat broader scope of coverage beyond physician and hospital services than the other two countries.

The United States has multiple arrangements for different population segments: Medicare, covering physician and hospital access for the elderly; Medicaid, which varies by state, for the poor; a national health service–type system for veterans; and employer-based private insurance. A significant percentage of the population is left uncovered: this group is the object of the recent health reforms in the United States, which will come into force from 2014 onward.

The absence of universal coverage and the consequent greater role of private sector funding in the United States create financial barriers to access for the uninsured or marginally insured (American College of Physicians 2008). In contrast, the lower level of spending in the other three countries is associated with time barriers to access (Siciliani and Hurst 2005). Both these issues were explored in the surveys.

Method

The surveys used a cross-sectional observational study design, in which respondents were asked about their experiences with their country's healthcare system in recent years, as well as future concerns. The questionnaires were designed by researchers at the Commonwealth Fund and Harris Interactive, with advice and review by experts in each country. Questionnaires were slightly modified by experts in each country to account for differences in terminology. Four of the 13 surveys present the views of providers of healthcare: executives of large hospitals in 2003 (Blendon et al. 2004) and physicians in 2000 (Blendon et al. 2001), 2006 (Schoen et al. 2006) and 2009 (Schoen, Osborn, Doty et al. 2009). The other surveys address the experiences and views of different consumer groups: the elderly in 1999 (Donelan et al. 2000); sicker adults in 2002 (Blendon et al. 2003), 2005 (Schoen et al. 2005) and 2008 (Schoen, Osborn, How et al. 2009); and randomly sampled ("ordinary") adults in the remaining years, 1998 (Donelan et al. 1999), 2001 (Blendon et al. 2002), 2004 (Schoen et al. 2004), 2007 (Schoen et al. 2007) and 2010 (Schoen et al. 2010).

Table 1 provides a summary of the main characteristics of the surveys, identifying the subsection of the population targeted by the survey and the number of individuals sampled in each country for each survey year.


Table 1. Characteristics of Commonwealth Fund surveys, selected countries
Survey Year Survey Population Published Results Interview Method Survey Sample
Canada Australia United Kingdom United States
1998 Adults aged 18 and older Donelan et al. 1999 Telephone (except UK, where face-to-face) 1,006 1,001 1,043 1,010
1999 Non-institutionalized adults aged 65 and older Donelan et al. 2000 Telephone 700 701 714 700
2000 Stratified sample of generalist and specialist physicians Blendon et al. 2001 Mail, telephone and Internet 533 517 500 528
2001 Adults aged 18 and older Blendon et al. 2002 Telephone 1,400 1,412 1,400 1,401
2002 Adults with health problems who met at least one of four criteria* Blendon et al. 2003 Telephone 750 844 750 755
2003 Random sample of executives from largest general or paediatric hospitals in each country Blendon et al. 2004 Telephone 102 100 103 205
2004 Adults aged 18 and older Schoen et al. 2004 Telephone 1,410 1,400 3,061 1,401
2005 Adults with health problems who met at least one of four criteria* Schoen et al. 2005 Telephone 751 702 1,770 1,527
2006 Primary care physicians Schoen et al. 2006 Telephone and mail 578 1,003 1,063 1,004
2007 Adults aged 18 and older Schoen et al. 2007 Telephone 3,003 1,009 1,434 2,500
2008 Adults with health problems who met at least one of four criteria* Schoen, Osborn, How et al. 2009 Telephone 2,635 750 1,200 1,205
2009 Primary care physicians Schoen, Osborn, Doty et al. 2009 Telephone and mail 1,401 1,016 1,062 1,442
2010 Adults aged 18 and older Schoen et al. 2010 Telephone 3,302 3,552 1,511 2,501
* Criteria used to identify respondents: (a) Reported their health as fair or poor; (b) reported that they had had serious illness, injury or disability that required intensive medical care in the past two years; or (c) reported that in the past two years they had undergone major surgery or (d) had been hospitalized for something other than a normal, uncomplicated delivery.

 

The surveys were comprehensive, asking numerous questions about different aspects of the healthcare system. This paper focuses first on overall attitudes to the need for system redesign and on those questions particularly affecting consumers – specifically, questions relating to timely access and financial barriers to healthcare.

Results

The surveys asked respondents an overall question about the extent of health system change they thought was necessary (see Table 2 and Figure 2). Three standard choices were given:

  • On the whole, the system works pretty well, and only minor changes are necessary to make it work better ("minor change").
  • There are some good things in our healthcare system, but fundamental changes are needed to make it work better ("fundamental change").
  • Our healthcare system has so much wrong with it that we need to completely rebuild it ("complete rebuild").

Figure 2 reveals substantial dissatisfaction across all countries, over all time periods and all groups (see Table 2 for numeric results for all groups). In only one survey group (United Kingdom, 2010, randomly selected adults) did a majority respond that only minor change was necessary. Canadians are less inclined to think that the health system has so much wrong with it that it needs a complete rebuild compared to Australians and residents of the United States. About a fifth to a third of Canadians, a significant minority, think that only minor change is necessary to the system; the proportion who think that only minor change is necessary appears to be increasing. However, since 2000, on average, 50%–60% of Canadians see much merit in the health system but still look to "fundamental change."


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Table 2. Respondents' views of extent of change necessary in healthcare system
      Canada Australia UK US
Survey Year Survey Group Providers
2000 Physicians Minor change 24 27 23 17
    Fundamental change 72 66 70 71
    Complete rebuild 4 7 12 12
2009 Physicians Minor change 33 23 47 17
    Fundamental change 62 71 50 67
    Complete rebuild 4 6 3 15
    Consumers
1998 Ordinary Minor change 20 19 25 17
    Fundamental change 56 49 58 46
    Complete rebuild 23 30 14 33
1999 Elderly Minor change 38 34 39 25
    Fundamental change 40 38 44 44
    Complete rebuild 18 24 15 26
2001 Ordinary Minor change 21 25 21 18
    Fundamental change 59 53 60 51
    Complete rebuild 18 19 18 28
2004 Ordinary Minor change 21 21 26 16
    Fundamental change 63 54 59 47
    Complete rebuild 14 23 13 33
2005 Sicker Minor change 21 23 30 23
    Fundamental change 61 48 52 44
    Complete rebuild 17 26 14 30
2007 Ordinary Minor change 26 24 26 16
    Fundamental change 60 55 57 48
    Complete rebuild 12 18 15 34
2008 Sicker Minor change 32 22 38 20
    Fundamental change 50 57 48 46
    Complete rebuild 16 20 12 33
2010 Ordinary Minor change 38 24 62 29
    Fundamental change 51 55 34 41
    Complete rebuild 10 20 3 27

 

Financial burdens of healthcare

Financial barriers to access to a broad range of health services (physicians, dental care) were assessed through questions about deferral of needed care and difficulties paying for care (Table 3 see online at: https://www.longwoods.com/content/22750).


Table 3. Financial barriers to healthcare
    Deferral or Not Getting of Care Due to Cost Canada Australia UK US
Survey Year Survey Group Consumers        
1998 Ordinary Did not fill a prescription for financial reasons/cost 7% 12% 6% 17%
1999 Elderly 4% 1% 3% 7%
2001 Ordinary 13% 19% 7% 26%
2002 Sicker 19% 23% 10% 35%
2004 Ordinary Did not fill a prescription or skipped dose due to cost 9% 12% 4% 22%
2005 Sicker 20% 22% 8% 40%
2007 Ordinary 8% 13% 5% 23%
2008 Sicker 18% 20% 7% 43%
2010 Ordinary 10% 12% 2% 21%
2002 Sicker Skipped dose of a prescription drug to make drug last longer 8% 9% 6% 16%
1998 Ordinary Did not get medical care due to financial reasons/cost 2% 10% 3% 53%
2002 Sicker 9% 16% 4% 28%
2004 Ordinary 17% 29% 9% 40%
2001 Ordinary Had a medical problem but did not visit doctor due to cost 5% 11% 3% 24%
2004 Ordinary 6% 17% 4% 29%
2005 Sicker 7% 18% 4% 34%
2007 Ordinary 4% 13% 2% 25%
2008 Sicker 9% 21% 4% 36%
2010 Ordinary 8% 18% 5% 28%
2001 Ordinary Did not get recommended test treatment or follow-up due to cost 6% 15% 2% 22%
2002 Sicker 10% 16% 5% 26%
2004 Ordinary 8% 18% 2% 27%
2005 Sicker 12% 20% 5% 33%
2007 Ordinary 5% 17% 3% 23%
2008 Sicker 11% 25% 6% 38%
2001 Ordinary Did not get dental care due to cost 26% 33% 19% 35%
2002 Sicker 35% 44% 21% 40%
    Difficulties Paying for Care        
    Providers        
2000 Physicians Percentage reporting that a "major" problem is that patients cannot afford necessary prescription drugs 17% 10% 10% 48%
2000 Physicians Perceptions of patients' problems – percentage reporting that patients "often" have difficulty affording out-of-pocket cost 20% 34% 26% 63%
2006 Physicians Physicians' perception of patient access is that patients often have difficulty paying for medications 24% 15% 13% 51%
2009 Physicians 27% 23% 14% 58%
    Consumers        
2004 Ordinary Nothing spent in the past year on medical bills not covered by insurance / out-of-pocket medical costs in the past year 22% 10% 57% 11%
2005 Sicker 22% 10% 65% 15%
2007 Ordinary 21% 13% 52% 10%
1998 Ordinary Nothing spent in the past year on medical bills not covered by insurance / out-of-pocket medical costs in the past year 27% 7% 44% 8%
1999 Elderly No out-of-pocket spending on prescription medicine (elderly) 24% 10% 92% 20%
2001 Ordinary Nothing spent in the past year on medical bills not covered by insurance / out-of-pocket medical costs in the past year 35% 4% 43% 7%
2001 Ordinary No out-of-pocket spending on prescription drugs 19% 6% 40% 10%
2001 Ordinary More than $1,000 spent on out-of-pocket medical costs 5% 8% 2% 26%
2004 Ordinary 12% 14% 4% 26%
2005 Sicker 14% 14% 4% 34%
2007 Ordinary 12% 19% 4% 30%
2008 Sicker 20% 25% 4% 41%
2010 Ordinary 12% 21% 1% 35%
1998 Ordinary More than $100 spent on medical bills not covered by insurance in the past year 5% 11% 0% 19%
1998 Ordinary Spent more than $750 out of pocket for medical care in the past year 10% 19% 1% 29%
1999 Ordinary Spent more than $100 prescription drugs per month (elderly) 4% 0% 0% 16%
2001 Ordinary Spent more than $200 on prescription drugs 26% 23% 7% 44%
1998 Ordinary Percentage who had problems paying medical bills in the past year 5% 10% 3% 18%
1999 Elderly 3% 4% 1% 6%
2001 Ordinary 7% 11% 3% 21%
2007 Ordinary 4% 8% 1% 19%
2010 Ordinary 6% 8% 2% 20%

 

The surveys indicate clear trends about financial concerns and barriers to healthcare: the United States is consistently poorer in providing affordable healthcare and the United Kingdom is consistently the best, with Canadians reporting close to the UK pattern, other than for dental care, which is not covered under medicare, where Canadians reported higher levels of deferred care.

In general, respondents from the United States were the most likely to report affordability concerns. Respondents from the United States across all the surveys were the most likely to have gone without care from a physician because of cost (see Figure 3) and to have high out-of-pocket expenses and significant difficulty affording prescription medication. Conversely, respondents in the United Kingdom were the least likely to report access problems due to cost. Canadians' experience was relatively good, somewhat worse than the United Kingdom's but not as poor as either Australia's or, particularly, that of the United States.


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The 2005 and 2008 surveys targeted sicker adults, those most likely to have high medical costs and thus, potentially facing greater financial barriers when accessing care. Again, the United States performed noticeably poorly in terms of barriers to physician care (Figure 3) and pharmaceuticals (Figure 4) for this group.

Pharmaceuticals are not covered by medicare in Canada and are subject to mandated co-payments in Australia. Respondents in the 2005 and 2008 surveys of sicker adults showed a different pattern from that of "ordinary adults" in those two countries, reporting higher rates of unfilled prescriptions or missed doses (Figure 4). "Ordinary adults" in both countries reported higher unfilled/missed dose rates than those in the United Kingdom, probably reflecting differences in pharmaceutical coverage. The proportion of Canadians responding that they did not fill a prescription was generally about twice that reporting not accessing medical care.


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PROVIDERS' VIEWS

The views held by US consumers, that they are faced with considerable financial barriers, were shared by US providers. Well over half the United States' physicians surveyed in 2000 thought that patients often have difficulty affording out-of-pocket expenses, and nearly half reported that patients could not afford necessary prescription drugs. Canadian providers reported the least concern that their consumers have financial difficulty paying out-of-pocket expense, with 20% reporting this as a problem. Only 10% of United Kingdom and Australian providers reported that a major problem was consumers' inability to afford prescription drugs, one-fifth the proportion reported by United States physicians.

In contrast to the relatively low levels of problems with financial barriers to access reported in the countries with universal coverage, all four countries reported high levels of concern about future affordability, almost always above one-fifth of those surveyed (see Table 4).


Table 4. Financial barriers to healthcare: future concerns
    Concerns of the Future Canada Australia UK US
Survey Year Survey Group Providers        
2000 Physicians Percentage concerned that in the future patients will not be able to afford the care they need 32% 34% 23% 54%
    Consumers        
1998 Ordinary Percentage worried that they won't be able to afford needed medical care for future illnesses 22% 25% 14% 23%
2001 Ordinary   20% 26% 15% 29%
1998 Ordinary Percentage worried that they won't be able to pay for long-term care of family member for future illnesses 31% 37% 17% 36%
2001 Ordinary   26% 30% 23% 35%

 

Access barriers to healthcare

Access barriers represent another impediment to individuals' ability to access timely healthcare, with the survey results for this dimension reported in Tables 5 and 6, available online at: https://www.longwoods.com/content/22750. The findings in relation to access barriers from the surveys are not as stark as those about financial constraints. However, clear trends can be identified about the impact of the health system structure on access. While results are mixed, respondents in Canada, followed by respondents in the United Kingdom, were the most likely to report problems with access to healthcare. On this dimension the United States is generally in front, with better outcomes in terms of access compared to the other three countries.


Table 5. Waiting times for non-emergency and emergency healthcare
    Waiting Times for Non-Emergency Healthcare Canada Australia UK US
Survey Year Survey Group Providers        
2000 Physicians Long waiting times for surgical or hospital care 64% 67% 78% 8%
2000 Physicians Percentage concerned that patients in the future will wait longer than they should for medical treatment 74% 54% 68% 43%
2003 Executives Patients "very often" wait six months or more to be admitted for elective surgery 9% 12% 22% 0%
2003 Executives Patients "often" wait six months or more to be admitted for elective surgery 22% 14% 35% 1%
2006 Physicians Percentage reporting that patients often experience long waits for diagnostic tests 51% 6% 57% 9%
2000 Physicians Physicians' perception of patient access is that patients get sicker because they are not able to get the healthcare they need 12% 7% 18% 18%
2003 Executives Waiting times for elective surgery in the past two years have gotten longer 44% 11% 8% 27%
2003 Executives Waiting times for elective surgery in the past two years have gotten shorter 9% 21% 86% 14%
    Consumers        
1998 Ordinary Reason people didn't get medical care – waiting times 38% 39% 51% 10%
1998 Ordinary Will wait too long to get non-emergency care 20% 25% 12% 14%
2001 Ordinary Percentage "very worried" that they will wait too long to get non-emergency care in the future 17% 19% 15% 14%
2002 Sicker Most frequently cited problem – waiting times 27% 31% 39% 3%
1999 Elderly Percentage of the elderly who needed non-emergency surgery and said waiting a long time was a serious problem 11% 9% 13% 4%
1998 Ordinary Waiting more than four months for elective surgery 10% 13% 29% 1%
1999 Elderly Percentage of the elderly who needed non-emergency surgery and waited five weeks or more 40% 19% 51% 7%
2001 Ordinary Waiting time for elective or non-emergency surgery was more than four months 27% 23% 38% 5%
2005 Sicker 33% 19% 41% 8%
2010 Ordinary 25% 18% 21% 7%
2007 Ordinary Waiting time for elective or non-emergency surgery was more than six months 14% 9% 15% 4%
2001 Ordinary Waiting time for elective or non-emergency surgery was less than one month 37% 51% 38% 63%
2005 Sicker 15% 48% 25% 53%
2007 Ordinary 32% 55% 40% 62%
    Waiting Times for Emergency Healthcare        
    Providers        
2003 Executives Percentage reporting an average wait of two or more hours in hospital emergency room or department 46% 23% 58% 39%
    Consumers (those who attended emergency rooms in previous 12 months)        
2002 Sicker Percentage reporting waiting time for emergency care was a big problem 37% 31% 36% 31%
2004 Ordinary Waited two or more hours in emergency room before being treated 48% 29% 36% 34%
2007 Ordinary 46% 34% 32% 31%

 


Table 6. Access to specialists and in-hours and out-of-hours care
    Access to Specialists Canada Australia UK US
Survey Year Survey Group Providers        
2000 Physicians Limitations on or long waits for specialist referrals is a major problem 66% 56% 84% 29%
    Consumers        
1998 Ordinary Difficulties seeing specialist and consultants 47% 35% 29% 39%
1999 Elderly Percentage of the elderly who felt it was "extremely," "very" or "somewhat" difficult to see a specialist when needed 23% 10% 23% 14%
2001 Ordinary Extremely/very difficult to see a specialist when needed 16% 12% 13% 17%
2001 Ordinary Extremely or very difficult to see a specialist when needed, below average income 20% 14% 16% 30%
2001 Ordinary Extremely or very difficult to see a specialist when needed, above average income 14% 11% 9% 8%
2002 Sicker Percentage reporting it is very or somewhat difficult to see a specialist 53% 41% 38% 39%
2002 Sicker Reason that it was difficult to see a specialist was due to wait for an appointment, long waiting times for type of care 86% 74% 75% 40%
2005 Sicker Waited more than four weeks to see a specialist doctor 57% 46% 60% 23%
2008 Sicker 58% 53% 53% 22%
2010 Ordinary 59% 46% 28% 20%
2002 Sicker The reason it was difficult to see a specialist was that the facilities or services were not available locally or lack of doctors available 24% 18% 15% 13%
    Barriers to Access, In-Hours Care        
    Consumers        
2001 Ordinary Percentage of patients able to get same-day appointment when sick 35% 62% 42% 36%
2004 Ordinary Same-day appointment to see doctor when sick or need medical attention 27% 54% 41% 33%
2005 Sicker 23% 49% 45% 30%
2007 Ordinary 22% 42% 41% 30%
2008 Sicker 26% 36% 48% 26%
2002 Sicker Percentage reporting waiting time for an appointment with regular physician was a big problem in the past two years 24% 17% 21% 14%
2004 Ordinary Wait of six days or more to see doctor when sick or needing medical attention 25% 7% 13% 19%
2005 Sicker 36% 10% 15% 23%
2007 Ordinary 30% 10% 12% 20%
2008 Sicker 34% 18% 14% 23%
2010 Ordinary 33% 14% 8% 19%
    Barriers to Access, Out-of-Hours Care        
    Consumers        
1998 Ordinary Site of care was the hospital emergency room on weekends and evening 62% 55% 34% 64%
2001 Ordinary Very or somewhat difficult to get care in evening or on weekends 41% 34% 33% 41%
2004 Ordinary Percentage saying "very" or "somewhat" difficult getting care on nights, weekends, holidays without going to the hospital emergency room 59% 54% 43% 63%
2005 Sicker 54% 59% 38% 61%
2007 Ordinary 66% 64% 55% 66%
2008 Sicker 56% 62% 44% 60%
2010 Ordinary 65% 59% 38% 63%

 

Unlike the poor findings in terms of financial barriers, US respondents consistently reported the lowest level of concerns and problems with waiting times for non-emergency care, the lowest percentage who reported waiting for an extended period of time for elective surgery and the highest percentage waiting less than a month for elective surgery.

Reported extended elective surgery waits have improved over time, especially in the United Kingdom, where over one-third of respondents reported waiting more than four months for elective surgery in earlier surveys, dropping to around 20% in the most recent survey (Figure 5). As a result, Canada appears to have shifted from second-highest reported extended waits to the highest.


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All countries reported that waiting times for emergency care was a problem, with at least one in four respondents in each of the countries identifying this. Canada had the highest percentage who reported waiting in emergency rooms for more than two hours and that waiting for emergency care was a problem.

Sicker respondents in the United States were particularly disadvantaged in terms of financial barriers to healthcare. However, the surveys indicate that sicker respondents in the United States consistently reported the lowest waiting times for non-emergency care out of the five countries. No country is consistently the worst at providing sick respondents with timely healthcare. However, in both the United Kingdom and Canada, relatively higher percentages of people reported waiting times as a major problem, waiting extended periods for elective surgery. Correspondingly lower proportions reported waiting less than a month for elective surgery.

PROVIDERS' VIEWS

Providers surveyed in the United States share similar views to those of their consumers, reporting lower concern about the impact of waiting times on patients' ability to access care, although executives surveyed in 2003 reported the second-highest percentage stating that waiting times were getting longer and the second-lowest percentage stating that they were getting shorter.

Providers surveyed in Australia, Canada and the United Kingdom all expressed concern about waiting times for patients. UK health providers were the most concerned about patients waiting more than six months for elective surgery (22% reporting "very often" and 35% reporting "often") and that patients experience long waits for diagnostic tests (57%). However, providers in the United Kingdom appeared most confident about trends, with the highest percentage reporting that waiting times were shortening and the lowest percentage stating that they had lengthened. Nearly three-quarters of Canadian providers in 2000 reported that patients will wait longer than they should for medical care in the future. Canadian providers reported the highest percentage stating that waiting times had lengthened and the lowest percentage stating that they had shortened.

ACCESS TO SPECIALISTS AND IN-HOURS AND OUT-OF-HOURS CARE

The ability of people to access specialists and healthcare "in hours" as well as "out of hours" is another critical measure of access. In different countries, the ability to access timely healthcare varies in terms of hours in which healthcare is needed. In-hours care refers to care accessed within standard working hours, typically 9 a.m. to 5 p.m. weekdays, with slight variations in these hours. Out-of-hours care refers to care needed in the evenings and on weekends and holidays. Table 6 highlights questions regarding access to specialists, in-hours care and out-of-hours care.

Canadians generally reported the highest percentage of respondents finding it "extremely difficult" and "very difficult" to see a specialist when needed. The UK respondents also reported high percentages who had difficulty accessing specialists. Respondents in the United States were the most likely to report less difficulty seeing a specialist. Australians sat between the United Kingdom and the United States. Providers in the United States agreed with consumers, having the lowest proportion (29%) reporting that limitations on, or long waits for, specialist referrals was a major problem. UK providers reported the highest proportion, at 84%.

A clear trend emerged in terms of national respondents in each country's ability to get in-hours care. Australians reported the easiest ability to get same-day appointments with a doctor and the lowest percentages reporting that they had to wait six days or more. Canadian respondents reported the lowest percentages of those who were able to get same-day appointments and the highest waiting six days or more.

Lastly, a barrier to timely healthcare is the ability to access care out of hours on weekends, evenings and holidays without going to a hospital emergency room. Residents of all countries reported access difficulties on this dimension. About 55%–65% of respondents in Canada, Australia and the United States reported it was "very difficult" or "somewhat difficult" getting care on nights, weekends or holidays without going to the hospital emergency room. Respondents from the United States were somewhat less likely to report out-of-hours access difficulties (38%–55%).

About one-third of respondents in Australia, the United Kingdom and the United States in 2004 and 2007 (ordinary adults) who attended emergency rooms in the previous 12 months reported waiting more than two hours in the emergency room for care; Canadian performance was worse on this dimension, at 46%–48%.


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Discussion and Conclusion

We have synthesized data from 13 surveys conducted by the Commonwealth Fund to assess Canadians' perceptions of health system functioning, comparing these with the views of residents of Australia, the United Kingdom and the United States. Although similar questions were asked across all surveys, the sample populations differed across the surveys (providers, sicker consumers, "ordinary" consumers). We have focused particularly on access barriers, both financial and wait times.

The results are reported as the views of "Canadians." But the Canadian healthcare system is managed differently in different provinces, to the extent that it has been described as a "set of centralized provincial systems" (DiMatteo 2009). The published data do not distinguish the Canadian results by province and so it is not possible, from this data source, to compare provincial variation in perceptions. However, given the differences among the provinces in spending levels and organizational arrangements, it is reasonable to assume that there is provincial variation and thus Canadians' experience of healthcare as reported here might be affected by the size of the samples in different provinces (larger provinces will predominate).

When asked to describe their views of needed change in the health system, more than half the Canadian respondents to these international surveys over the last decade answered that "there are some good things in our healthcare system, but fundamental changes are needed to make it work better." Canadian responses were, in that sense, similar to those from respondents in Australia, the United Kingdom and the United States. However, a significant but increasing minority of Canadian respondents thought that "on the whole, the system works pretty well and only minor changes are necessary to make it work better."

A response that "fundamental changes are needed" gives little guidance about the direction of change. Are respondents suggesting, as some commentators have proposed, that there should be a greater level of private funding in the Canadian health system? Or is that an anathema? Unfortunately, the data source used here does not allow us to tease out the "whys" in detail. But we can use the surveys to identify where the health system seems to be failing Canadians (at least, relative to people in other countries).

First, it's important to recognize that the Canadian health system is not just medicare. Medicare is a financing arrangement; the core criteria for medicare relate to physicians and hospitals, not the myriad other aspects of the system.

One aspect where Canadians' experience, as reported in these surveys, appears to be poor is in terms of access to medications:

  • One-fifth of sicker Canadians didn't have prescriptions filled or skipped a dose because of cost.
  • Around one-quarter of primary care physicians reported that their patients often had difficulty paying for prescriptions.

The United Kingdom fared much better on this dimension.

This weakness in pharmaceutical coverage may be influencing respondents to see "fundamental change" as necessary. Medicare, at its foundation, did not make explicit provision to eliminate financial barriers to access to pharmaceuticals. As a result, provinces have highly variable programs of addressing drug coverage, and people with significant chronic conditions and pharmaceutical needs may face financial hardship to pay for care, relocate to ensure better long-term coverage, and be admitted or stay longer in hospitals simply to obtain drug treatment under hospital medicare coverage. The absence of systematic coverage of pharmaceuticals is a significant weakness for the Canadian healthcare system and needs to be remedied. A potential policy response might be limited catastrophic coverage (Evans 2009) or some form of universal pharmacare, which may even be cost neutral or lead to savings in total pharmaceutical expenditure (Gagnon 2010). The precise way in which pharmaceuticals will be covered should be negotiated as part of the 2014 Accord renewal.

Canada's poorer performance on wait times as reported in these surveys may also lead to a perceived need for "fundamental change." Despite the medicare promise of "reasonable access" (the term used in section 12 of the Canada Health Act), Canadians reported waiting at almost every point of the care journey:

  • One-third of Canadians reported waiting more than six days to see a physician; the next poorest performer was the United States, at 19%.
  • Canadians reported waiting longer for emergency care than respondents in other countries. Almost half reported waiting more than two hours, compared to around one-third waiting this long in other countries.
  • More than half of Canadian respondents reported waiting more than four weeks to see a specialist, again the worst performance of the countries reported here.
  • About one-quarter of respondents in the 2010 survey reported waiting more than four months for elective surgery, this now being worse than other respondents in other countries.

As Chief Justice Beverley McLachlin noted, "access to a waiting list is not access to health care" (Chaoulli v. Quebec 2005). A commitment to improve access, with some funding to support that, was a feature of the 2004 Accord, although clearly problems still exist, and there is some evidence of inequity in access to services covered by medicare, such as specialists (Curtis and MacMinn 2008). Respondents might be looking to see "fundamental changes" as necessary to improve access. These changes should start with better reporting and accountability.

Tracking of wait times in Canada is patchy and inconsistent, and "much of the wait time picture remains clouded in mystery" (Wait Time Alliance 2010). Patients want clearer, better information about waits (Bruni et al. 2010). There is no standardization of definitions among provinces, and in some cases there is no standardization within provinces (Sanmartin et al. 2003). Public wait time reporting is almost exclusively limited to the five "priority areas" originally established as part of the 2004 Accord: joint replacement (hip and knee), cataract surgery, coronary artery bypass graft, diagnostic imaging (MRI and CT) and radiation therapy. There is no evidence that these conditions are serving as indicators for whole-system performance, and a continued focus on a limited range of conditions seems inappropriate.

Although measuring provides the base, measurement without active intervention is futile. Incentives on services to manage waiting lists through targets with sanctions and rewards are effective in bringing down long waits (Siciliani and Hurst 2005; Hauck and Street 2007; Propper et al. 2008, 2010) but carry a gaming risk (Kreindler 2010). The English waiting time targets are much more aggressive than Canada's, covering the whole wait of a patient, in a much shorter time. Implementation has been driven aggressively, and waiting times in England have dramatically improved (Appleby 2011). Quebec has given some force to its waiting time targets by introducing a "guarantee" that where targets are not achieved, the patient has redress through funded access to alternative provision (Prémont 2007). A guarantee, of course, is necessary only if there is extensive failure to achieve the announced targets.

The 2014 Accord should go farther than the 2004 Accord in ensuring accountability and action with respect to waiting times. Provinces should be required to commit in the new Accord to adopting common definitions of waiting times for the full patient journey. The new Accord should include new waiting time targets for a broad range of services and a requirement/commitment for provinces to publish consistent data on achievement of those targets at least quarterly.

It is also important to note that relatively few Canadians answered that "our healthcare system has so much wrong with it that we need to completely rebuild it." What respondents in these surveys seem to be saying is that, overall, the Canadian system is good. Certainly, medicare appears to have addressed financial barriers to access to hospitals and physicians, and financial barriers in Canada are not of the same magnitude as in the United States.

The results from the Commonwealth Fund surveys (the data source used in this study) are consistent with other surveys of public opinion about the health system in Canada. Mendelsohn (2002), who reviewed findings from public opinion surveys for the Romanow Commission of the future of healthcare in Canada, concluded "Canadians have reached a mature, settled public judgment, based on decades of experience, that the Canadian health care model is a good one that should be preserved." Incremental improvements identified in public opinion surveys reviewed by Mendelsohn related to primary care, home care and, to a lesser extent, access to pharmaceuticals.

Soroka (2007) provided a more recent review of public opinion surveys and reached conclusions similar to Mendelsohn's earlier findings: strong support for the medicare framework, with recognition of the need for expansion of universal coverage into some specific areas. Coverage of home care was again supported, with weaker support for pharmaceutical coverage.

So the negotiations leading up to the renewal of the federal–provincial–territorial funding agreement in 2014 should be focused on addressing the problems that have been identified in surveys such as those reviewed here, rather than a "complete rebuild" of medicare. The Commonwealth Fund surveys reinforce the earlier findings that medicare is accepted as continuing to provide the right framework to eliminate financial barriers to access to medical and hospital care. The "fundamental changes" that might be necessary need to build on medicare's strengths, recognizing – as the stem of the relevant answer did – that "there are some good things in our healthcare system." And this is certainly the case when Canada's system is viewed in an international context.


Point de vue des Canadiens sur le rendement du système de santé

Résumé

Objectifs et méthode: La renégociation de l'Accord décennal des premiers ministres (2004), est l'occasion de réviser les principes de base de l'assurance maladie. Nous avons utilisé les résultats publiés dans le cadre de 13 enquêtes internationales sur la santé, menées par le Fonds du Commonwealth, afin d'évaluer le point de vue des Canadiens sur le rendement du système de santé, et nous avons comparé ces résultats à ceux obtenus en Australie, au Royaume-Uni et aux États-Unis.

Résultats: Bien que la majorité des Canadiens souhaitent voir des changements fondamentaux dans le système de santé, le rendement de l'assurance maladie sur les principaux aspects de l'accessibilité est relativement bon comparé au contexte international.

Conclusion: Les Canadiens expriment le besoin d'un changement dans le système de santé, particulièrement dans l'accès aux médicaments sur ordonnance.

About the Author(s)

Stephen Duckett, MHA, PhD Professor, School of Public Health, University of Alberta, Edmonton, AB

Annalise Kempton, BEc, MHLTHEC Health Economist, Alberta Health Services, Edmonton, AB

Correspondence may be directed to: Stephen Duckett, sduckett@ualberta.ca.

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