Healthcare Quarterly

Healthcare Quarterly 15(3) July 2012 : 50-56.doi:10.12927/hcq.2013.23020
Health Human Resources

Developing a Physician Engagement Agreement at The Ottawa Hospital: A Collaborative Approach

Chris G. Scott, Anne Thériault, Shaun McGuire, André Samson, Christine Clement and Jim R. Worthington


The Ottawa Hospital (TOH) is focused on providing safe, high-quality care to its patients. TOH has identified physician engagement as a critical factor for improving the quality of care they provide. The physician engagement strategy developed at TOH involved a qualitative inquiry into the impediments and facilitators of engagement. Using concurrent focus groups, researchers collected and analyzed the physicians' perspective regarding engagement. A systematic analysis of the verbal data was used to construct a statement of mutual understanding between the physicians and the hospital (physician engagement agreement). The process of developing this agreement is the focus of this article.



Be the first to comment on this!

Related Articles

Note: Please enter a display name. Your email address will not be publically displayed