Healthcare Quarterly

Healthcare Quarterly 16(2) April 2013 : 31-35.doi:10.12927/hcq.2013.23410
Quality Improvement

Building Sector-Wide Bridges to Improve Patient Flow and Care

Thelma Horwitz and Josie Walsh


Healthcare system transformation relies upon innovative solutions that build sector-wide bridges and challenge conventional thinking to benefit patients and families. Providence Healthcare – a Toronto leader in rehabilitation – is doing this by partnering with the Toronto Central Local Health Integration Network (LHIN), community care access centres and four acute care hospitals to improve system-wide patient flow. This article explains how Providence's Transformation by Design demonstration project was launched and sustained through engaging key stakeholders, and is now demonstrating positive, measurable results on key metrics in patient flow in Toronto.



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