Canadians regularly book vacations online, use ATMs and conduct a wide variety of tasks over the Internet which previously required telephone or in-person contact. In many cases, the convenience and flexibility online access offers is highly valued. Many companies offering these services also benefit from the work their customers are doing for them, often by streamlining administrative activities.

A similar dynamic is unfolding in health care: consumers are looking for the convenience to manage their interactions with the health system online, with e-booking being a leading interest. To better understand this evolving landscape, Infoway has gathered evidence around the perspectives and experiences of patients, clinicians, administrators and vendors.

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Acknowledgment

Canada Health Infoway Inc. 2014