Healthcare Quarterly

Healthcare Quarterly 17(4) December 2014 : 22-27.doi:10.12927/hcq.2015.24113
Special Report

Stakeholder Surveys of Canadian Healthcare Performance: What Are They Telling Us? Who Should Be Listening? Who Should Be Acting, and How?

Joanna Nemis-White, Emily Torr, Amede Gogovor, Lucas Marshall, Sara Ahmed, John Aylen and Terrence Montague


Eleven Health Care in Canada (HCIC) surveys, spanning 1998–2014, offer a comprehensive overview of the changing perceptions of physician, nurse, pharmacist, administrator and public stakeholders of the nation's health status, its burden of illness and its quality and cost of care. Overall, there persists a universal sense of quality in our health system – despite evidence that national health status is declining, chronic illnesses are increasing, patients' timely access to care and ability to afford care are diminishing and all these indicators are predicted to worsen over time. Among the public and health professionals, key priorities for improving future patient care are increasing professional schools' output and team-based care, along with enhanced use of national supply systems to reduce costs of care. Among HCIC survey partners, the overarching goal has been, and remains, the utilization of knowledge gained from the surveys to facilitate evidence-driven health policy and improved patient care and outcomes. Practical foci are the development of knowledge translation (KT) activities and assessment of their impact. This paper outlines current initiatives to track reach of member and non-member audiences for HCIC information; to ascertain how they perceive and value the various KT messages, vehicles and metrics; and to potentially identify a hierarchy of efficacy for impact factors. The primary objective is to inform future HCIC survey design and reporting, especially identification of KT vehicles and venues that are most effective in terms of reach and impact in facilitating understanding of, and subsequent action around, the knowledge generated.



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