Healthcare Quarterly

Healthcare Quarterly 17(4) December 2014 : 52-57.doi:10.12927/hcq.2015.24118
Quality Improvement

The MSH Effective and Efficient Utilization Committee: An Approach to Improving Care Quality, Value and Patient Experience

Davina Lau, Olga Livshits, Thomas Stewart, Maureen Shandling, Matthew Morgan, Jennifer Snider and Chaim M. Bell


Hospitals are faced with reduced funding but must deliver high-quality care, and increase service capacity (MOHLTC 2013). In response, Mount Sinai Hospital (MSH) has established an organizational approach that engages clinicians and front-line caregivers. MSH's Effective and Efficient Utilization Committee (EEUC) focuses on cross-departmental collaboration to maximize resources, accessibility and quality, while minimizing cost. The challenges were tackled by team coordination guided by senior administration and project management review of evidence-based data supported by health analytics. Over a three-year period, the EEUC has helped reduce wait times, increase service accessibility, provide cost savings and enhance patient experience in several areas.



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