Healthcare Quarterly

Healthcare Quarterly 18(3) October 2015 : 34-42.doi:10.12927/hcq.2015.24433
Caring For Complex Patients

A Patient-Centred Redesign Framework to Support System-Level Process Changes for Multimorbidities and Chronic Conditions

Tara Sampalli, Lynn Edwards, Erin Christian, Graeme Kohler, Lisa Bedford, Jillian Demmons, Jennifer Verma, Rick Gibson and Shannon Ryan Carson


Recent trends show an increase in the prevalence and costs associated with managing individuals with multimorbidities. Enabling better care for these individuals requires system-level changes such as the shift from a focus on a single disease or single service to multimorbidities and integrated systems of care. In this paper, a novel patient-centred redesign framework that was developed to support system-level process changes in four service areas has been discussed. The novelty of this framework is that it is embedded in patient perspectives and in the chronic care model as the theoretical foundation. The aims of this paper are to present an application of the framework in the context of four chronic disease prevention and management services, and to discuss early results from the pilot initiative along with an overview of the spread opportunities for this initiative.



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