Healthcare Quarterly

Healthcare Quarterly 21(4) January 2019 : 21-27.doi:10.12927/hcq.2019.25745
Special Focus on Building Effective Primary Care Systems

Achievement of Accreditation by Community-Based Family Practice – Workload and Cost Analysis

Grace Moe, Allan Bailey, Kristy (Hao) Wang, Keith McNicol and Soudarat Kousonsavath


Five Alberta family practices achieved accreditation with Accreditation Canada in 2013–2015. This study conducted a workload and cost analysis of achieving accreditation. Human resources (HR) comprised 95% of the total cost. Document preparation constituted 76% of workload and 68% of total HR costs. Centralized content experts were tasked with document write-up. Clinics focused on survey preparation: 56% of staff participated, with the workload being the heaviest on managers. In CAD (2018 $ value), per capita cost was the highest for the 2-physician clinic ($65.78) and lower for the 11-physician ($19.44) clinic. Other cost determinants included culture, organizational structure, physician/staff engagement and pre-existing compliance to standards. A cost–benefit analysis shall provide insights into system-level benefits.



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