Healthcare Quarterly

Healthcare Quarterly 22(3) October 2019 : 30-34.doi:10.12927/hcq.2019.26020
Special Focus on Innovation Procurement in Health Services

Case Study: Innovation Procurement for a “Smart” Privacy Solution

Anne W. Snowdon, Melissa St. Pierre and Renata Axler


This case describes an initiative to procure a “smart” privacy solution with machine learning capabilities that could eliminate false-positive alerts of privacy risks for an Ontario hospital. A competitive dialogue procurement strategy proceeded over a two-year period and involved two stages of competitive dialogue and a pilot phase to test the procured privacy solution. Discussions and sharing feedback on solutions with vendors, followed by dialogue on solution pricing and service offerings, resulted in a vendor contract that allowed other hospitals to benefit from the established agreement. This approach supported scalability of the procured privacy solution.



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