Healthcare Quarterly

Healthcare Quarterly 24(4) January 2022 : 61-68.doi:10.12927/hcq.2022.26709
Partnering With Patients

A Compass for Our Care: Leadership That Enables a Culture of People-Centred Care

Kerseri Scane, Jane Ballantyne, Pam Breese, Peter Kyriakides, Becky Quinlan and Laura Williams


The healthcare system has undergone a transformational shift toward people-centred care (PCC), and healthcare leaders are accountable for enabling this culture change. This paper describes the University Health Network's journey of using a person-centred approach for cultural transformation, reflecting on (a) the leadership elements required to build and sustain a culture of PCC; (b) the importance of establishing a Patient Declaration of Values, which is a framework for patient care; and (c) how this culture led our approach during the COVID-19 pandemic.



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