Pictured: St. Joseph’s Health Care London’s Accreditation Readiness Team and Senior Leadership Team members with the on-site surveyors from Accreditation Canada.
St. Joseph’s Health Care London (St. Joseph’s), which has held the highest designation given by Accreditation Canada for the past 12 years, has once again received “Accredited with Exemplary Standing,” extending the title to 16 straight years. (2011, 2015, 2019, 2023)
During the accreditation survey which took place in October 2023, five surveyors from across the country- including a patient surveyor- spent nearly a week visiting St. Joseph’s sites to measure the organization’s performance against a rigorous set of standards.
Out of 1,715 criteria, St. Joseph’s met 1,713, including every 'Required Organizational Practice’ (99.9 per cent) -the organization’s best accreditation result to date. A Required Organizational Practice (ROP) is an essential practice that organizations must have in place to enhance patient/client safety and minimize risk.
These results were achieved under Accreditation Canada’s new Qmentum Global Program which includes a more rigorous scoring process, making the achievement of exemplary standing even more impressive than in previous years. St. Joseph’s was among the first hospitals in Ontario to be measured under these new standards.
“Participation in the accreditation process is vital to the ongoing improvement of patient safety and quality of services within our organization,” says Roy Butler, President and CEO of St. Joseph’s. “The bar is set high and that is where we want it. We were assessed against more than a thousand criteria and our staff, physicians, volunteers and care partners stepped up to the challenge- achieving exemplary standing for the fourth consecutive time.”
Accreditation Canada surveyors were most impressed with St. Joseph’s and the care that is provided across all sites and programs, highlighting St. Joseph’s workplace culture as a “great strength” stating, “the warmth and the friendliness are palpable…and the energy that we felt in so many places was fabulous.”
Surveyors made special note of the commitment to people-centred care, affirming that partnerships with patients, residents and families are deeply embedded in the philosophy of the organization. “We heard from patients, families and care partners that their voices are heard, and they are respected,” said the surveyors.
Another standout for Accreditation Canada was St. Joseph’s focus on social determinants of health with one surveyor commenting: “You truly are an anchor organization…you have gone out, beyond your boundaries and are helping others, as well as your whole community, in terms of population health.”
Surveyors also praised St. Joseph’s commitment to patient safety, advancing excellence in care and a culture of transparency and learning that is prevalent throughout the organization.
“I am incredibly proud of this organization and all those who work here every day, but today I’m bursting with pride,” adds Roy. “This survey has once again highlighted St. Joseph’s continued dedication to excellence, our collective devotion to patient and resident care, and our commitment to earning complete confidence in the care we provide.”
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