Headwaters Health Care Centre Improves Care Closer to Home
Orangeville, ON, November 7, 2010 – Headwaters Health Care Centre welcomed members of the Greater Dufferin and Area Chamber of Commerce to the Hospital Board meeting where they shared their plan to market Dufferin as a great place to live, work and play. The GDACC raised the importance of healthcare in Dufferin to businesses and families looking to locate to the Dufferin area.
“Headwaters is here to provide high-quality hospital services to the Dufferin-Caledon community now and in the future,” said Cholly Boland, President and CEO of Headwaters Health Care Centre. The Hospital has developed partnerships with regional hospitals and community services to increase access to cardiac care, orthopaedics, and mental health. “Headwaters has hired a geriatric nurse and a crisis worker in the Emergency Department. We’ve also recruited a urologist and expanded our chemotherapy program...these are all services that are critical to the health needs of our community,” added Boland.
The Hospital’s new crisis worker in the Emergency Department assesses patients and refers them either to an inpatient psychiatric unit for treatment or provides onsite crisis support until the patient can be connected with community services. “This new role focuses on prevention and links patients to appropriate community resources so they have ongoing support and faster access to treatment,” said Boland.
Headwaters’ has been selected by the Ministry of Health and Long-Term Care to participate in a case study in the emergency department on patient access to care. In September, the team piloted a ‘See and Treat’ zone where patients move between treatment areas instead of waiting in an exam room. This allows patients to have lab work and diagnostic imaging tests taken while waiting to see the doctor. According to patient feedback the wait times are much shorter, and patients are seen quickly but do not feel ‘rushed’.
Working with local nursing and retirement homes the Hospital has created an electronic discharge form to improve communication. “Feedback from the community told us we needed to improve care instructions on discharge to help patients and caregivers understand their role in the patient’s recovery when they go home,” says Liz Ruegg, Vice President Patient Services and Chief Nursing Executive at Headwaters.
Focusing on access to care, the Hospital announced they have implemented Bed Board, a new software program to track the status of inpatient beds. “Juggling bed availability for scheduled inpatient procedures and admissions from the ER can be a challenge. The Bed Board will assist in decreasing patient wait times between coming into the ER, being admitted as an inpatient and getting a bed,” says Ruegg.
The next Hospital board meeting is Tuesday, November 23rd at 7 pm at Headwaters Health Care Centre. The public is invited to attend. If you would like to provide comments and suggestions about hospital services, contact Cholly Boland, President and CEO, Headwaters Health Care Centre at 519.941.2702 ext. 2200 or by email at firstname.lastname@example.org.
About Headwaters Health Care Centre
Headwaters Health Care Centre serves more than 118,000 residents in Caledon, Orangeville, Shelburne and Dufferin County. Headwaters’ operates an 87 bed acute and complex continuing care hospital. Visit www.headwatershealth.ca.
Manager, Public Relations and Communications
Headwaters Health Care Centre
100 Rolling Hills Drive
Orangeville, ON L9W 4X9
(519) 941-2702 ext. 2248