quality improvement
Introduction
Shaping the Future of Patient Experience Measurement in Canadian Healthcare
Jason M. Sutherland
Invited Essay
Experience of Care as a Critical Component of Health System Performance Measurement: Recommendations for Moving Forward
Kerry Kuluski, Michelle L.A. Nelson, C. Shawn Tracy, Carole Ann Alloway, Charles Shorrock, Sara Shea...
Commentary
Measuring Patient Experiences: Is It Meaningful and Actionable?
Sabrina T. Wong, Sharon Johnston, Fred Burge, Kim McGrail and William Hogg
Commentary
Engagement-Capable Environments – No Less Challenging than other Large System Changes
Carole A. Estabrooks
Commentary
Experience of Care – Furthering the Patient Experience Agenda
Jennifer Quaglietta and Karyn Popovich
Commentary
Rethinking Healthcare Performance Evaluation Systems towards the People-Centredness Approach: Their Pathways, their Experience, their Evaluation
Sabina Nuti, Sabina De Rosis, Manila Bonciani and Anna Maria Murante
Commentary
Putting Performance Measurement Recommendations into Practice: Building on Current Practices
Rose McCloskey, Pamela Jarrett and Linda Yetman