Abstract

We at KLAS truly marvel as we report on the experiences HIT clients have had with their selected vendors. Vendors who succeed truly are action oriented. Many years ago, a young man from India refused to do nothing and sprung into action. His actions helped to awaken, and then liberate a nation. One of his many quotes is appropriate here as we speak of actionoriented performance:

"It's the action, not the fruit of the action, that's important. You have to do the right thing. It may not be in your power, may not be in your time, that there'll be any fruit. But that doesn't mean you stop doing the right thing. You may never know what results come from your action. But if you do nothing, there will be no result." -Gandhi

This Fall, KLAS wishes to recognize those top-performing vendors whose eyes are on action, specifically, action that has stimulated their clients to reflect on the experiences they received throughout 2001 and rank and rate them as appropriate. We especially wish to thank the 1000+ healthcare executives for the more than 3,500 healthcare facility reports we received that have allowed us to identify the best HIT performers from 200 vendors and 300 HIT products.

The vendors noted below have been active in the professional lives of their clients. When a client needed support, or a program fixed or special attention to their issues, the vendors below did not dwell on their past laurels or respond with Utopian vision statements for the future. They did what clients needed, they sprung into action to solve issues and provide comfort. The performance noted below is not a one-time event but a report on the HIT vendor progress over time, demonstrating their commitment to their client. I am often reminded of an old saying when I hear a vendor expound on their future plans, "A person can be on the right track but if they just sit there the train will run them over." We thank these vendors for being on the right track of action.

It is with great pleasure that KLAS recognizes these top HIT performers as "Best in KLAS" for the year 2001. Congratulations.