Abstract

Safety, quality and patient experience are the three key elements of a value-based patient-centred care model. The essential element that brings these together is workforce engagement. This case study illustrates how an outpatient physiotherapy team at a teaching hospital has adapted, evolved and enhanced new practices initiated at the clinician level. Organizations that provide front-line professionals with the tools and frameworks to evolve show value for their people and instill clinical leadership principles with implications for the success of continuous quality improvement initiatives.