Healthcare Quarterly, 24(2) July 2021: 33-37.doi:10.12927/hcq.2021.26549

Responding to the COVID-19 Pandemic

Do Not Waste a Crisis: Physician Engagement during the COVID-19 Pandemic     

Meiqi Guo, Richard Dunbar-Yaffe, Erin Bearss, Sabrina Lim-Reinders and Christine Soong


Physician engagement is an important factor in improving care quality and patient safety, but engaging physicians is not easy. Winston Churchill's famous assertion about never wasting a crisis has defined the approach taken by many leaders during the COVID-19 pandemic. This paper describes three case studies of successful physician engagement across the continuum of acute care, chronic care and primary care settings during the pandemic. These examples offer insights on physician engagement within unique settings by leveraging intrinsic motivators and Spurgeon's model of medical engagement.


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    Johny Van Aerde wrote:

    Posted 2021/07/20 at 10:49 AM EDT

    This paper gives great examples of enablers and barriers related to physician engagement, and makes links with the Spurgeon model. The horizontal axis of that model actually deals with individual CAPACITIES, which means SKILLS and WILLINGNESS. This paper only mentions "individual willingness" which indicates that the authors (and often administrators) make a fundamental attribution error, a term used in psychology to indicate an unwillingness by an individual to do something, while the individual actually doesn't have the skills to do so, and is then perceived to be unwilling to do something. Many thanks, again, for a good paper on applying theoretical models, based on good evidence. - John Van Aerde - Exec Medical Director - Canadian Society of Physician Leaders


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