Hospitals had to create new practices, training programs and roles due to the COVID-19 pandemic. An urban community hospital enacted written policies to cross-train nurses for supporting patients in an intensive care setting.

This paper shares the planning, implementation, evaluation and revision of a support nurse training for a team-based intensive care unit model. Learning evaluations show that tailoring the education to the type of nurse is received more positively than a general skills training session. Leaders are encouraged to ensure that teams have role clarity and practice supports to be successful.