Archive for June, 2010

Longwoods eLetter June 29, 2010

Tuesday, June 29th, 2010

Definition* Agile care is a term applied to an organization that has created the processes, tools, and training to enable it to respond quickly to patient needs and population changes while still controlling costs and quality. An enabling factor in becoming an agile provider has been the development of support technology. It is a general [...]

The Customer Experience

Tuesday, June 29th, 2010

From The Globe & Mail -  “The Customer Experience.”—not much of a stretch to apply this to the “Patient Experience.” Click her to download the PDF

A model of the network healthcare economy

Monday, June 28th, 2010

A model of the network healthcare economy from Industrial Marketing Management, Volume 34, Issue 2, February 2005, Pages 147-156 Hope Jensen Schau, Michael F. Smith and Per Ivar Schau Click on the image to see a larger version.

Longwoods eLetter June 22, 2010

Tuesday, June 22nd, 2010

ESSAY Is Depression a Disease? An Open Letter to the Editor of the Globe and Mail By Neil Seeman DEFINITIONS (to keep in mind as you follow the G8|G20 Maternal Health Defined by its marker: Maternal death: (See map here) the death of a woman while pregnant or within 42 days after termination of pregnancy, [...]

The Global Health Challenge

Tuesday, June 22nd, 2010

Download the PDF Here

British Columbia Health Sector Compensation Reported June 2010

Tuesday, June 22nd, 2010

This is a sampling of 30,000 individuals reported by the Vancouver Sun. More detail on each individual is available from The Sun – Here. British Columbia Health Sector Compensation Reported Jun 2010. 1. Interior Health Authority | Ramsden, Murray Chief Executive Officer, IHA Administration: 359, 252 2.  Provincial Health Services Authority | John A. Smyth, [...]

Fiscal challenge threatens Ontario’s health care system

Monday, June 21st, 2010

Preserving system will require urgent reforms: TD Economics TORONTO — Urgent action is required to place Ontario’s health care system on more sustainable ground according to a new report by TD Economics ( The province is confronted with a serious fiscal issue. Every year, government spending on health care increases more than revenues. As a [...]

Longwoods eLetter June 15, 2010

Wednesday, June 16th, 2010

Definition* Discharged patient service: Service provided to patients after care in a hospital or other clinical setting; often tied to commitments such as “we will do no harm;” “a sustainable health system;” “healthy living and optimal well-being.” Contact with discharged patients can increase the possibility of reduced system costs. Essay In The Checklist Manifesto, Atul [...]

Breakfast with the Chiefs June 10, 2010

Friday, June 11th, 2010

Longwoods’ final Breakfast with the Chiefs for the 2009/2010 season brought together Brian Golden and Shirlee Sharkey to discuss Creating Value in Canadian Healthcare: More, Better Care for the Dollars We Spend. The event took place at the Rotman School of Management, University of Toronto and was very well attended. (Click on the pictures to [...]

Longwoods eLetter June 8, 2010

Tuesday, June 8th, 2010

Quote “. . . the training and skills of many International Medical Graduates is substandard requiring extensive rehabilitation.” Dr. Arif Bhimji shows his frustration. Read more. Essay Why would people be happier when they get older? Read Happiness Rising by Neil Seeman Off the Cuff A report from The Change Foundation Are staff playing hooky, [...]