Putting client comments into perspective.Overall, KLAS interviewed a total of 105 survey participants, 27% of which represent organizations of fewer than 200 beds, 49% 200-500 beds, 16% 501-1,000 beds, 8% IDNs allowing the report to enjoy a good cross-section of data. See Figure 1.
KLAS interviewed a broad array of medication administration stakeholders (Figure 2) including pharmacy management (50%), IT management (31%), physicians and nurses (10%), executive management (3%) and other departments (3%) producing a healthy split between IT (31%) vs. non-IT (69%).
Summary. The KLAS 2004 Medication Administration report features three vendor products: Bridge Medical MedPoint, Siemens Med Administration Check (MAC), and McKesson Admin-Rx. Vendor ratings are compared to one another as well as with the KLAS Healthcare Information Technology (HIT) norm (average of all vendors and all products in the KLAS database).
Fourteen other vendors who did not qualify for the full-body report were included in the - AMTSystems PatientSafe, Baxter Patient Care System, Cardinal Health, Care Fusion wCareMed, Cerner Power POC Care Mobile, Eclipsys Knowledge-Based Medication Administration, GE Centricity Admin in Motion, IntelliDOT, MDG Medical Corporation, MEDITECH BMV, Mediware, Misys CPR, Omnicell SafetyMed, and QuadraMed PC Affinity Med Charting. These vendor products have not yet met the minimum KLAS standards for statistical confidence to be included in the main body of the report.
Medication Administration system vendors collectively score above the KLAS HIT norm for overall performance. Today's performance suggests the emergence of a strong product market. With the industry looking for systems and technology to increase patient safety, reduce medical errors, and improve communication between pharmacy and nursing, and also to meet intense pressure for these solutions from regulatory and consumer groups, the market share is expected to grow and seriously increase as seen with the 14 vendors in the Addendum.
Performance Measurements. As seen in Figure 3, Bridge Medical clearly leads and sets the scoring stage in vendor performance for Medication Administration systems. The result - it appears that the use of medication administration products is an emerging and growing market and the vendors in this market space are satisfying customer needs.
Another way to obtain additional insight into both the vendor and industry delivery capabilities is to drill down into the low and high scores of each vendor, across all indicators. For example, as seen in Figure 4, implementation within Budget/Cost is a common strength. The variability in the lowest scores combined with a direct comparison of the positive commentary quickly identifies strengths and challenges among the vendors.
The Product/Technology Indicators include 10 factors that are product and technology related. The Service Indicators include 10 factors that deal with a vendor's performance during the installation and performance with post-live support. The Success Indicators include eight factors that span the expectations before and after the sale. The 12 Business Indicators are asked as simple Yes/No questions, whose results are reported as a percentage of affirmative (yes) responses. Business indicators provide more of an overall view of the system and include questions such as "Would you buy the product again?"
Figure 5 breaks down, on a 100-point scale, the numeric value (performance score) of each area measured. Medication Administration systems perform above the KLAS HIT norm and vendor product average. The yellow line represents the overall average of the Medication Administration systems and the red line represents the KLAS HIT average (all vendors, all products in the KLAS database).
Why Vendors Are Selected or Not SelectedAnalysis of client win/loss commentary provides insight into the vendor selection process and the reasons of why a vendor is or is not selected. Bridge Medical (69%) and McKesson (53%) score high in functionality, while Siemens (88%) and McKesson (60%) score high in single vendor integration. Functionality was cited most often as the reason why a vendor was not selected (a common theme across many industry segments).
Difficult Care Settings When Implementing a Medication Administration SystemICU (31%) and Labor & Delivery (31%) were the two most common areas where survey participants indicated difficulty in implementing medication administration technology. This was due to the immediateness of drugs needed in both of these medical specialty areas.
Comparing the positive commentary across performance indicators, Figure 6, provides additional insight into customer success and challenges. The black line represents the KLAS HIT average positive commentary for ALL commentary categories. Collectively, the vendors are strong in relationships and future outlook, and face challenges in technology.
Benefits. Regarding quantifiable benefits (Figure 7), the majority of respondents (89%) indicated that Increased Patient Safety is the "top" quantifiable benefit. Improved Commu-nication with Pharmacy and Nursing was a distant second at (18%) and Better Documentation was third (14%).
Offer to Canadian Healthcare facilities. Many Canadian healthcare facilities and organizations use vendors who supply solutions unique to Canada. KLAS - the organization rating IT vendors in this and subsequent issues of ElectronicHealthcare.com - is willing to gather confidential and candid data from Canadian healthcare executives and provide access to the results to the all data contributors. The vehicle that will be used is the web based KLAS vendor evaluation form found at www.healthcomputing.com under "rate your vendor" button. If you have comments, suggestions or questions about this vendor-rating feature please send an email to firstname.lastname@example.org.
|Figure 3. Medication Administration - Overall Vendor Rankings. Based upon 40 Performance Indicators|
(Out of 100)
|1||Bridge Medical MedPoint||88.5|
|2||Siemens Med Administration Check||84.9|
|Figure 4. Vendor Performance Highs and Lows(scale 1-9,where 1=poor and 9=excellent).|
|Bridge Medical MedPoint||7.2 3rd-party
works vendor product
|8.4 Implementation within w/ budget/cost|
|McKesson Admin-Rx||6.5 Good job selling||7.7 Implementation
7.7 Quality of implementation staff
|6.7 Quality of documentation||8.5 Quality of custom work|
About the Author(s)
KLAS, founded in 1996, is the only research and consulting firm specializing in monitoring and reporting the performance of healthcare information technology (HIT) vendors and products. Our senior management staff and advisory board average 25 years of healthcare information technology experience.
KLAS, in concert with thousands of Healthcare Executives, CIO's, Directors, Managers and Clinicians has created a dynamic database of information about the performance of HIT vendors. The KLAS database represents the opinions of healthcare executives, managers and clinicians from over 4,500 healthcare facilities and more than 500 different products. The information is continually refreshed with new performance evaluations and interviews daily. The KLAS database is dynamically and effectively used by:
1. Medical Administration Study, September 2004, contact KLAS@ www.healthcomputing.com or call toll free 8666.268.9438
Be the first to comment on this!
Personal Subscriber? Sign In
Note: Please enter a display name. Your email address will not be publically displayed