HealthcarePapers
HealthcarePapers
11(3) September 2011
: 36-40.doi:10.12927/hcpap.2011.22557
Abstract
An organization can drive quality only through its people. Too often, we relegate quality to a single department or a small group of evangelical leaders but fail to make it everyone's business. Accountability has become a buzzword, and we have translated it into huge agreements with myriads of measures and indicators, all purporting to have something to do with quality.
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