HealthcarePapers 14(4) January 2015 : 55-66.doi:10.12927/hcpap.2015.24346

Partnerships with Patients and Family Caregivers

Sholom Glouberman

This paper discusses six areas of hospital experience that can be improved: parking, hospital gowns, visiting hours, emergency room triage, hospital food, and care plans and discharge summaries. The areas were identified by a group of patients and family caregivers who reviewed large numbers of patient experiences and identified simple and easy to measure changes. Their recommended changes are called “Key Performance Targets.” 



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