2026-07-06 from ctvnews.ca
Quebec’s Info-Santé 811 phone consultation line has become the first health service of its kind in Canada to use AI to help improve its service.
The service provides Quebecers with free, confidential health-care advice by phone 24 hours a day, 365 days a year. Calls are answered by the first available nurse from one of 15 call centres across the province.
Now, callers who select the influenza or gastroenteritis option for adults are transferred to a non-clinical agent who uses an AI-powered app called Navig to help patients.
The app uses an AI system that contains many prompts and recommendations that have been validated by clinicians, helping agents with the questions to ask next and what course of action to suggest to patients.
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