atient xperience
ICES Report
Activating Patients and Families to Improve Palliative Care: The Waiting Room Revolution
Hsien Seow and Samantha Winemaker
Innovation in Care
Implementing Advance Care Planning Tools in Practice: A Modified World Café to Elicit Barriers and Recommendations from Potential Adopters
Michelle Howard, Dawn Elston, Brian De Vries, Sharon Kaassalainen, Gloria Gutman, Marilyn Swinton, R...
Empowering Patients
“This Is ME”: Promoting Person-Centred Care within the Digital Health Environment
Lydia Sequeira, Colin Chu, Aileen Sprott, Rani Srivastava, John Strauss and Gillian Strudwick
Patient Safety
Use of High-Reliability Principles in the Evolution of a Hospital Command Centre
Barbara E. Collins
Engaging With Patients and Their Families
“Call Me by My Name”: Improving Communication with Family Members at the Bedside via the Caregiver Identification Badge
Lucy Duan, Aris Hadjinicolaou, Raphaël Kraus, Marie-Pier Lirette, Carolyn E. Beck and Michael Garda...
COVID-19 Response: Clearing Surgical Backlogs and Adapting Surgical Care Delivery
Thomas K. Waddell, Patrick G. Harris, Shaf Keshavjee, Elijah Dixon and Carl J. Brown
Commentary
“You Can’t Get There from Here”: Is There a Future for Value-Based Healthcare in Canada?
Erin Strumpf