Healthcare Quarterly
Abstract
Born in Cape Town, South Africa, Dr. Hudson was made an Officer of the Order of Canada in 2000 for service to health and medicine. Although Chair of the Ontario Ministry of Health's Cancer Services Integration Project, he still teaches, presenting the Hudson teaching awards named in his honour, and provides counsel to the Alan and Susan Hudson Chair in NeuroOncology at the University of Toronto.
When you retired in 2000 from UHN after almost 10 years as
CEO, you must have felt some sadness. Do you miss the complexities
in today's health environment?
Working with brilliantly innovative colleagues was exciting in
addition to the respect I felt and affection for most of them. They
all made me look good, which was ego gratifying. The pace was
hectic and there were days of fears and occasional despair.
Overall, it was unbelievably exciting to allocate a huge budget to
support our vision and innovations, and then to execute. Do I miss
the daily sparks of argument in shaping the future - you bet! My
consolation was that my replacement was highly respected and able,
but it was still difficult to hand over my tenure and walk
away.
What benefit did you have by being a surgeon, professor and
teacher in leading the UHN?
When you make the poacher the head gamekeeper, you can be sure he
knows the rules because of playing before and inventing a few new
rules. I knew who truly understood the vision of excellence, world
impact and innovation, from those who merely mouthed these clichés.
I knew who were "real" nurses and "real" doctors; those who put
their responsibility to their patients ahead of their
responsibility to themselves. I knew who would shoulder the
responsibilities of university and hospital life as opposed to
those who achieved success by selfish devotion to their own area of
interest. These were some of the many advantages, but a lack of
real business experience made the institution of the CEO role
somewhat exciting.
You led a consistently balanced financial budget during a
period of downsizing, mergers and change, and oversaw many changes
and essentially positioned the UHN for where it is now. What were
you most proud of during your time at UHN?
A balanced budget on my watch was a source of great but misplaced
pride. Misplaced because I had very little do to with it. I am most
proud of creating and motivating the enormous team that achieved
success (rather than endless discussion and complaint). It is easy
for the CEO to say, "We will balance the budget," but
extraordinarily difficult for the thousands who have to pull this
off year after year, in stressed circumstances. It is truly
difficult to decide where the credit is mainly due. Is it the
numerous business units who had to make the front-line either/or
decisions or the divisions and departments to whom these budgets
rolled up, who had to ensure that the budget supported our vision
and values? Is it the senior finance and management team who had to
forecast the environment and drive the complex iterations of the
entire machinery? Is the credit due to an extraordinarily talented
and demanding Finance Committee of the Board or to the genius of
successive chairs? The answer is that all these segments were of
equal importance and they all take the credit for leading the
hospital from the bottom to the top of the hospital efficiency
league.
Are you excited at seeing the development of Project
2003?
The success of this $350 million project resulted from initial
innovation followed by the arrival of expert help. I had no idea
how hard it was to engineer a major bond sale or to coordinate
business as usual during sequential building destruction and
construction simultaneously on our two sites. Board members
relinquished their day jobs to guide us through the intricacies of
bond ratings, and some management staff changed roles to devote 24
hours a day to planning, coordination and execution. It is easy to
be seduced by the on-time, on-budget unfolding of this grand
scheme, but the key is that we are providing better, modern,
purpose-built facilities for our patients and staff. The buildings
are monumental, but they are the stage for our key asset - all who
work there and share the values and vision of UHN.
After this, you chaired an operational review and in June
2001, you were appointed chair of the Cancer Services Integration
Project to make recommendations to improve Ontario cancer services.
What's the report's status?
Every distinguished individual invited accepted the responsibility.
This meant a very highly qualified group, but also that there were
as many opinions as there were committee members. I learned a lot
from the talented participants. The brew of facts, politics,
fiction, puffery and past history required careful analysis. The
process of achieving consensus among the committee was quite
different to the process of running a big company, such as UHN. I
believe this is called "democracy." The concept of revolutionary
change had to be modified by the fact that many boards are still
digesting restructuring directives and many are still struggling
with budget issues. The recommendation to Minister Clement is for
evolutionary change.
You've been accused of sometimes being too honest. This is a
good trait, but it seems one has to be conniving and perhaps
manipulative. What's the balance?
I regard this as a compliment, but critics are pointing at
bluntness, which might be interpreted as uncaring or hurtful.
Attempting to establish a consistent record of trust undoubtedly
resulted in communications that were less than sophisticated or
mellifluous, which was a tough lesson to learn. When I agonized
over the consequences of shrinking the workforce it was
discouraging to learn that individuals felt that I had been too
blunt, cold and unfeeling. The correct balance is achieved when
honesty is expressed in terms that are carefully and thoughtfully
tailored to a specific audience.
With all the mergers, can hospitals - health centres - get
too big? Do they lose their sense of community or
individuality?
One billion dollars always struck me as the ideal annual operating
budget for UHN. There is no logic to that number but one I thought
would be easily managed. The key is the competencies of the
information technology system. Within that network, the smaller
entities of Toronto General Hospital, Toronto Western Hospital and
Princess Margaret Hospital retain their own specific personalities,
and functions are related to their varied communities. Clearly,
health centres are much more than their hospitals, but I believe
the principle holds true: corporate efficiency while retaining
personalized individuality of the components of the network.
In talking with some of your former/present students, you're
pretty much a "God" among professors. Complementary to a student
having exemplary marks, can you spot talent and a mindset in
students who bring other skills to medical school?
My family long ago explained that God is a woman, so this is but
one component of this gross miscalculation. Professors should be
rated by their contributions to new knowledge, and I am way down
the list compared to many of my colleagues.
I regard the high academic achievement required to be considered for entrance to medical school as merely the entrance fee to the contest. Top-notch students have serious hobbies. They are sufficiently on top of their work that they can additionally achieve distinction in music, sport, art or some other endeavour. Applicants are sufficiently mature that you can examine their life record, rather than listening to a pious recitation of their higher calling to the healing art. The results of selection are mixed. Some do brilliantly, despite your teaching. Others clearly do well with help. A minority don't succeed, regardless of your efforts. The biggest disappointments are those who fail on ethical or professional grounds - besides failing their patients, they really let down the profession as a whole.
You literally throw bones out in class and ask students for
descriptions; what it's connected to, sometimes asking them to
close their eyes. With anatomy so crucial, what other knowledge
gain do you see through this exercise?
Anatomy can be excruciatingly boring or a wonderfully exciting
introduction to a medical career. Much depends on how it is taught.
By entering the game, students join the professional continuum
stretching from themselves, just hatched, to retired has-beens.
They begin to understand the tremendous privileges and hence
responsibilities of their chosen vocation. What they are learning
is essential and the standards of mastery are high. The neophytes
progress and overcome their fears and embarrassment of operating on
corpses. They are self-conscious as they stumble through their
initial class presentations. Magically within a few months, they
become proficient and eloquent, so we simply raise the bar to keep
them at full stretch. These incredibly bright and fine young people
ensure that teaching is a joyful and stimulating experience, and I
hope their knowledge gain is as much about compiling enthusiasm
with responsibility as it is about learning the dry facts of
anatomy.
Although female/male admission to medical schools is roughly
equal, why do so many women select or get steered to non-surgical
specialties?
This is a Catch-22. I have worked with several outstanding female
surgeons, but there are insufficient role models. A career choice
is made by professional pre-adolescents, before they are
sufficiently mature to truly understand the options. In this
setting, students are heavily influenced by their preceptors.
Meeting a woman who successfully combines personal, family and
professional happiness is a great stimulus to other women. It can
be done! Male-dominated surgical professions have become proactive
because they realize that their candidate intake will be confined
to half the class unless they change the centuries-old pattern.
Nowadays, lifestyle questions head the inquiries from both sexes
when career options are discussed, so surgical specialties will
continue to review this issue as students of both sexes migrate to
controllable life patterns.
Honouring your role at U of T, awards were established: the
Alan R. Hudson Faculty Teaching Award and Resident Teaching Award,
given annually in recognition of your contributions to
neurosurgical teaching. These, with the $2 million chair in
NeuroOncology, you must be especially proud of …
I was truly thrilled to be recognized. Professional development is
best achieved on the job, and continuous learning and teaching is
an intrinsic tradition of medicine. I was taught by outstanding
physicians in South Africa, who made very substantial financial
sacrifices to carry the teaching load at the University of Cape
Town. The concept of perpetual learning and teaching as an
intrinsic tradition has always attracted me.
In last year's speech to colleagues of the American
Association of Neurological Surgeons, you compared health systems,
offering advice for your beleaguered U.S. colleagues. Were you ever
tempted to move?
The typical immigrant, $100 in pocket and no job, described me in
1962. St. Michael's, UHN, the U of T and Parry Sound have provided
a home in which my family grew up and which has given me every
professional opportunity. No one asked me who my father was, or to
what school I went. Why would I leave? I admire many of my friends
in the United States and feel very at home on frequent visits, but
I can't think of any place that could have treated me so well as
Toronto. We have never contemplated leaving.
If you could have a scotch and a chat with Roy Romanow, what
would be the top three points you'd want to leave with
him?
One - that 25 to 30% of provincial budgets spent on health is
enough. Therefore, private capital must be brought to the table. A
plan is needed to set some parameters around the needed increase in
the current 30% private funding. Second - far too many services are
being provided by overqualified providers; particularly by
physicians and nurses. Specialists doing generalists' work,
generalists doing nurses' work, and nurses doing clerical work,
etc. The service should be provided by the least paid qualified
provider. A market environment or payment systems should create
incentives. Third - providers must be accountable for the quality
of service and efficiency. You can't govern or manage without
modern information technology, which enables data to be collected
and analyzed. We must catch up with IT strategy and implementation,
which in turn, will enable us to make more rational judgments and
be accountable to the purchaser (public) and the payer
(government).
Regarding your second point, although it's publicly a
different argument, doctors seem to resist the establishment of
nurse practitioners, since it's tied to revenue. Why is it taking
so long for nurse practitioners to get into the system?
Of the many health policy issues beyond my comprehension, none has
baffled me more than the relative failure of this concept. The
matching of skill sets to the task at hand is so elementary, and
the vigorous support of nurse practitioners would have enabled them
to carry a large portion of the health service burden.
Effortlessly, in Nova Scotia they've just expanded their role and
legislated changes (Editor's note: see Quarterly Change, page 21).
But, why have we only achieved limited success? I think the answer
is that there are too many "black holes" in this debate. These
individuals and associations give lip service to the concept and
then make sure that progress is glacially slow. These individuals
and groups suck up a lot of energy. The entire concept of skill
sets matching tasks needs a thorough airing. We are not serving the
public optimally with our current professional job descriptions in
medicine and nursing.
What books are you reading?
I have been revisiting old friends; a sign of andropause! In the
last weeks I've reread Winston S. Churchill's final volume of the
History of the English-Speaking Peoples, The Great
Democracies, and Nigel Hamilton's Monty: Final Years of the
Field-Marshal, 1944-1976. Ryszard Kapuscinski's The Shadow
of the Sun rekindled my dreams of Africa. On airplanes I'm
reading Power, Privilege and the Post: The Katherine Graham
Story, by Carol Felsenthal, a brilliant personal history,
Matthew Kneale's hilarious English Passengers in bed, and
The Importance of Being a Wit: The Insults of Oscar Wilde,
in the lavatory.
Is your work pretty much your hobby?
My four children, all adding master's degrees, are happy,
successful and gainfully employed, and my 12 grandchildren are more
than a hobby. The success of this entire enterprise is undoubtedly
due to the fact they were brought up by my wife while I was away at
work! Sailing has always been a venue for relaxation and
regeneration. Either crewing on the Bermuda race, in sailing the
North Channel with four kids, a cat, birds, and mother-in-law in a
30-footer, or most recently, sailing with Susan from Toronto to
Annapolis, peace and spiritual calm are created as the waters slip
by.
What food do you always have to have in your kitchen or
galley?
Mrs. Ball's Chutney; critical for most dishes. It's made from South
African apricots, and combined with Van de Hum, a South African
liqueur, it prevents malaria, frostbite, mothers-in-law and
hangovers.
One of the people I spoke with said, "If you want a job done
well and on time, give it to Alan." What else are you going to
pursue in the years ahead?
Many successful businesspeople combine periods of public service
with their main private enterprises. I am looking for the
appropriate weave. Sixteen-hour days no longer attract me, but I
would like to contribute in arenas in which I may have something to
give. I'm not very good at listening to long policy arguments
conducted by individuals who have never achieved much themselves.
The authority to shape the future will not come around again to the
extent that was at UHN. Many job opportunities require working with
people whose judgment is clouded by perceived prestige, power and
motivation. Politically oriented jobs require bending decisions to
accommodate the democratic flavour-of-the month, but may also
result in the modification of principles. I think I left the best
job in the world, but I'm sure I'll find something at which I can
be of service.
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