At the more micro analysis level, Lacaria and her colleagues assessed stakeholders' opinions about the professional pharmacy services - an assessment of one hospital and one type of service performance. Close to 500 patients, nurses, physicians and pharmacists gave their opinions on the type and quality of services being provided. A written survey was distributed to participants and their impressions obtained anonymously. The specific goal was to elicit views on awareness of the different types of services already available, the quality and priority of patient care, education and research services currently offered. The overall goal was quality improvement. Results showed that of the four types of respondents, perhaps not surprisingly, patients were the least aware of the range of services being available. However, most of the ratings of services by all groups were very good. In the end, the survey did point out ways in which services could be improved in the future.
As these papers demonstrate, both macro and micro analyses of health system performance are critical in raising issues of service quality and improvement. We thank the authors for their contributions to our understanding of the issues.
About the Author(s)
Peggy Leatt, PhD
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