Healthcare Quarterly

Healthcare Quarterly 12(4) October 2009 : 92-95.doi:10.12927/hcq.2013.21132
Case Study

Patient Relations "Road Show" at University Health Network

Terry Gordon, Erika Sedge and Vasiliki Bakas

COMPLAINTS, COMPLAINTS, COMPLAINTS! Where are my results? Why do I have to wait so long? Is anybody listening? Does anybody care? I'm a taxpayer; I am entitled! Sound familiar? These are the kinds of things we hear on a daily basis from patients and family members.



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