Healthcare Quarterly

Healthcare Quarterly 14(2) April 2011 : 32-38.doi:10.12927/hcq.2013.22229
Quality Improvement

Leading Quality through the Development of a Multi-year Corporate Quality Plan: Sharing The Ottawa Hospital Experience

Linda Hunter, Joanne Myles, Jim Worthington and Monique Lebrun


This article discusses the background and process for developing a multi-year corporate quality plan. The Ottawa Hospital's goal is to be a top 10% performer in quality and patient safety in North America. In order to create long-term measurable and sustainable changes in the quality of patient care, The Ottawa Hospital embarked on the development of a three-year strategic corporate quality plan. This was accomplished by engaging the organization at all levels and defining quality frameworks, aligning with internal and external expectations, prioritizing strategic goals, articulating performance measurements and reporting to stakeholders while maintaining a transparent communication process.



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