HR Resources Database

HR Resources Database October 2012
Health Human Resources

Developing a Physician Engagement Agreement at The Ottawa Hospital: A Collaborative Approach

Chris G. Scott, Anne Thériault, Shaun McGuire, André Samson, Christine Clement and Jim R. Worthington

Abstract

[This article was originally published in Healthcare Quarterly 15.3]

The Ottawa Hospital (TOH) is focused on providing safe, high-quality care to its patients. TOH has identified physician engagement as a critical factor for improving the quality of care they provide. The physician engagement strategy developed at TOH involved a qualitative inquiry into the impediments and facilitators of engagement. Using concurrent focus groups, researchers collected and analyzed the physicians' perspective regarding engagement. A systematic analysis of the verbal data was used to construct a statement of mutual understanding between the physicians and the hospital (physician engagement agreement). The process of developing this agreement is the focus of this article.

 

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