Healthcare Quarterly

Healthcare Quarterly 19(1) April 2016 : 17-23.doi:10.12927/hcq.2016.24614
Brokering Information

The Case for Information Brokering During Major Change: The Experience of the Transition Support Office of the McGill University Health Centre

Malvina Klag and Marie-Claire Richer


This paper describes the emergence of an "information brokerage" in the project management office of the McGill University Health Centre (MUHC) in Montreal. This process evolved during unprecedented transformation linked to a redevelopment project. Information brokering became a core function in the MUHC's context of major change. To develop an information brokering model, the paper draws upon the literature on knowledge brokering, applies Daft and Lengel's (1986) seminal framework on information processing in organizations, and builds on the MUHC experience. The paper proposes that knowledge brokering and information brokering are related, yet distinct in content, purpose and structure.



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