Healthcare Quarterly

Healthcare Quarterly 20(1) April 2017 : 62-66.doi:10.12927/hcq.2017.25139
Engaging Patients and their Families

Improving Patient Engagement and Satisfaction: Lessons from a Patient-Driven Care Initiative in a Community-Based Hospital

Lisa Shiozaki, Kirsten Burgomaster and Manon Lemonde

Abstract

Lack of collaboration and alignment between members of the healthcare team interfere with the patient-centred care approach.

The Patient-Driven Care Project was initiated in 2012. This model sought to advance a system of care that is patient-driven, family-centred and provider-guided to improve the value to patients and give them more control on their health journey.

The evaluation revealed that the efforts should focus on sustainability and continuation of support and encouragement of hospital colleagues to ensure each patient and family experience is based on caring communication at every interaction with them.

 

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