Healthcare Quarterly

Healthcare Quarterly 20(2) July 2017 : 69-71.doi:10.12927/hcq.2017.25231
Quality Improvement

Strategic Change in Surgical Quality Improvement: The Ottawa Hospital Comprehensive Unit-Based Safety Program Experience

Caitlin Champion, Joseph Sadek and Husein Moloo


Strategic change principles are widely cited in business and healthcare management literature, but not in the surgical quality improvement literature despite the need for effective change management skills to successfully enable quality improvement projects. The Ottawa Hospital (TOH) Comprehensive Unit-Based Safety Program (CUSP) model within the Division of General Surgery applied strategic change management principles to support the development and implementation of surgical quality improvement initiatives. Using the TOH CUSP experience, we aim to provide insight and a practical example for surgeons seeking to drive quality improvement within their practice environment.



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