Nursing Leadership

Nursing Leadership 31(3) September 2018 : 42-47.doi:10.12927/cjnl.2018.25678
Leadership Perspective

How a Culture of Kindness Can Improve Employee Engagement and Patient Experience – and Five Ways to Get There

Shannon Landry, Kathy Bisson, Colleen Cook and Linda Morrison


Aware of the evidence demonstrating how important employee engagement is to patient experience, outcomes and cost containment, leadership at Bluewater Health, Sarnia, was looking for strategic solutions to improve engagement. Work with compassion fatigue and resilience specialists suggested focusing on kindness.  This article shares the hospital's experience designing and implementing their campaign – from a core committee that empowers and encourages teams to find their own creative ways to promote kindness, through to leadership's commitment to changing organizational culture. There's even a treat cart! Bluewater Health's employee engagement solution has an aspect of fun that is fresh and innovative.



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