Healthcare Quarterly

Healthcare Quarterly 22(2) July 2019 : 68-74.doi:10.12927/hcq.2019.25901
Engaging Stakeholders

Spontaneous, Grassroots Initiative Brings Niagara Health’s New Purpose, Vision and Values to Life

Daniel Rolim, Caroline Bourque Wiley, Sarah Kerrigan, Shelby MacDonald, Sandy Traynor, Flo Paladino, Suzanne Johnston and Johan Viljoen


The purpose (or mission) of Niagara Health is Extraordinary Caring. Every Person. Every Time. Staff and physicians across the large, multi-site hospital organization are challenged to embrace this purpose in all of their day-to-day interactions. One Niagara Health team with no direct role in patient care (IT) spontaneously and independently created an Acts of Kindness campaign. They set a goal for the number of Acts of Kindness they would do and tracked the results. This simple response inspired 32 additional teams to launch similar initiatives, with more than 30,000 Acts of Kindness recorded and celebrated as of August 2019.



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