Healthcare Quarterly

Healthcare Quarterly 22(3) October 2019 : 26-29.doi:10.12927/hcq.2019.26021
Special Focus on Innovation Procurement in Health Services

Case Study: Innovation Procurement for a Digital Services Platform

Anne W. Snowdon, Ryan DeForge, Renata Axler, Melissa St. Pierre and Carol Kolga


This case describes a design contest strategy to procure a solution to coordination of care transitions across healthcare programs to strengthen patient outcomes. The fit of the vendors' approach with the organization and the potential for building a strong relationship with the vendor teams were evaluated. A consortium of small Canadian companies was selected to proceed to a proof-of-concept phase and full implementation of the digital solution across the region. This design contest approach resulted in a successful vendor partnership for the organization to co-design, develop, implement and scale an innovative solution to support care transitions across the region.



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