Healthcare Quarterly

Healthcare Quarterly 24(1) April 2021 : 69-75.doi:10.12927/hcq.2021.26462
Empowering Patients

“This Is ME”: Promoting Person-Centred Care within the Digital Health Environment

Lydia Sequeira, Colin Chu, Aileen Sprott, Rani Srivastava, John Strauss and Gillian Strudwick


In this paper, we describe the implementation of an initiative called "This Is ME," which involves a change in the summary page of a patient's electronic health record in order to include their story and provide a more humanistic perspective. The change includes information related to their family, hobbies and interests – a change that has important implications for facilitating conversation and relationship-building between providers and patients. Since implementation, 1,246 (and counting) patient stories were shared with over 300 healthcare providers, including nurses, social workers, physicians and others. We also share the results of our evaluation of the initiative and provide recommendations for organizations embarking on similar initiatives.



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