Healthcare Quarterly

Healthcare Quarterly 24(2) July 2021 : 53-58.doi:10.12927/hcq.2021.26545
Workforce Engagement

The Relationship between Value-Based Care, Workforce Engagement and Clinical Leadership: Learning from an Outpatient Physiotherapy Team

Michelle Smart and Penelope O’Gorman


Safety, quality and patient experience are the three key elements of a value-based patient-centred care model. The essential element that brings these together is workforce engagement. This case study illustrates how an outpatient physiotherapy team at a teaching hospital has adapted, evolved and enhanced new practices initiated at the clinician level. Organizations that provide front-line professionals with the tools and frameworks to evolve show value for their people and instill clinical leadership principles with implications for the success of continuous quality improvement initiatives.



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