Nursing Leadership

Nursing Leadership 35(2) June 2022 : 44-48.doi:10.12927/cjnl.2022.26872
Special Focus on Respect For Nurses

Commentary: The Key to R-E-S-P-E-C-T Is Human-Centred Design

Lindsay Clarke and Connie Cameron


Disrespect and burnout are long-standing systemic issues causing nurses to leave the profession at an alarming rate. Human-centred design offers a fresh approach to tackling this challenge and recognizes that the journey to discover what is important to nurses is just as meaningful as the destination. Leveraging "inside/outside" expertise and individuals with advanced training in creative problem solving, nurse leaders are empowered to adopt a beginner's mindset and openly explore the challenge. Leading with empathy and engaging with authenticity allows for a deeper understanding of the problem. This understanding opens a path to co-design solutions that enhance nurses' feelings of respect.



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