The pandemic has served as an impetus for rapid uptake of virtual care into clinical practice, creating new patient and clinician needs and a willingness to adopt new technologies. It is obvious that healthcare will not return to pre-pandemic levels of in-person care and that patients expect virtual care to remain an option. However, the underlying structural and behavioural barriers related to equity, access, infrastructure, provider licensing and remuneration structures that limited pre-pandemic use of virtual care still persist. Herein, we provide recommendations and tangible next steps to sustain virtual care moving forward.
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