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The Cost of Care
Using the Time-Driven Activity-Based Costing Model in the Eye Clinic at The Hospital for Sick Children: A Case Study and Lessons Learned
Sanchita Gulati, David During, Jeff Mainland and Agnes M.F. Wong
Introduction
Shaping the Future of Patient Experience Measurement in Canadian Healthcare
Jason M. Sutherland
Invited Essay
Experience of Care as a Critical Component of Health System Performance Measurement: Recommendations for Moving Forward
Kerry Kuluski, Michelle L.A. Nelson, C. Shawn Tracy, Carole Ann Alloway, Charles Shorrock, Sara Shea...
Commentary
Measuring Patient Experiences: Is It Meaningful and Actionable?
Sabrina T. Wong, Sharon Johnston, Fred Burge, Kim McGrail and William Hogg
Commentary
Engagement-Capable Environments – No Less Challenging than other Large System Changes
Carole A. Estabrooks
Commentary
Experience of Care – Furthering the Patient Experience Agenda
Jennifer Quaglietta and Karyn Popovich
Commentary
Rethinking Healthcare Performance Evaluation Systems towards the People-Centredness Approach: Their Pathways, their Experience, their Evaluation
Sabina Nuti, Sabina De Rosis, Manila Bonciani and Anna Maria Murante