decision making
Commentary
Measuring Patient Experiences: Is It Meaningful and Actionable?
Sabrina T. Wong, Sharon Johnston, Fred Burge, Kim McGrail and William Hogg
Commentary
Engagement-Capable Environments – No Less Challenging than other Large System Changes
Carole A. Estabrooks
Commentary
Experience of Care – Furthering the Patient Experience Agenda
Jennifer Quaglietta and Karyn Popovich
Commentary
Rethinking Healthcare Performance Evaluation Systems towards the People-Centredness Approach: Their Pathways, their Experience, their Evaluation
Sabina Nuti, Sabina De Rosis, Manila Bonciani and Anna Maria Murante
Commentary
Putting Performance Measurement Recommendations into Practice: Building on Current Practices
Rose McCloskey, Pamela Jarrett and Linda Yetman
The Authors Respond
From Volumes to Valued Experiences: Measurement and the Challenge before Us
Kerry Kuluski, Michelle L.A. Nelson, C. Shawn Tracy, Carole Ann Alloway, Charles Shorrock, Sara Sh...
Research Paper
Understanding Patient Referral Wait Times for Specialty Care in Ontario: A Retrospective Chart Audit
Clare Liddy, Nikhat Nawar, Isabella Moroz, Shelagh Mcrae, Christopher Russell, Ariana Mihan, Fanny M...