Healthcare Quarterly
Lean Management: Innovative Tools for Engaging Teams in Continuous Quality Improvement
Lucille Perreault, Lise Vaillancourt, Catherine Filion and Camélia Hadj
Abstract
Lean management has proven to be a sustainable method to ensure a high level of patient care through innovation and teamwork. It involves a set of six tools that allow for visual management shared among team members. The team focuses their efforts on the improvement of organizational indicators in a standardized and engaging way, resulting in the sustainability of improvements.
This article outlines the program's rollout at Montfort Hospital (l'Hôpital Montfort). In only a few months, two pilot units accomplished close to 50 improvements each. In addition, the organizational employee satisfaction questionnaire showed very positive results.
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