Healthcare Quarterly

Healthcare Quarterly 17(2) April 2014 : 38-43.doi:10.12927/hcq.2014.23832
International Perspectives

Organizational Flexibility as a Strategic Option: Fostering Dynamic Capabilities of Hospitals

Casimiro Dias and Ana Escoval


The main purpose of this article is to examine how the internal and external dimensions of organizational flexibility impact hospital performance. Results reveal that matching internal and external flexibilities contributes to the development of capabilities to adopt new strategic options. Such interactions have a significant impact in terms of hospital performance. A cluster of dynamic hospitals, which is characterised by high levels of both internal and external flexibilities, (instead of that have high levels of both internal and external flexibilities) was found to have the double level of performance compared with other clusters. The implications for research and managerial practice are discussed.



Be the first to comment on this!

Note: Please enter a display name. Your email address will not be publically displayed